Business Manager

3 hours ago

Melbourne, Australia Kairros Full time

**Company Description**
Are you looking to make a real difference in people’s lives? Want to join a company that champions equality and delivers a unique service model built around supporting and embracing diversity.

As the Business Manager your responsibilities will include:

- Ensure the performance of the business unit and each Team Leader meets benchmarks for state RTW outcomes.
- Implement strategies to proactively manage RTW performance in order to meet state benchmarks.
- Lead, supervise and coach team so that they undertake work in accordance with divisional priorities, policies and processes.
- Embed Managing for Excellence principles within business of regular progress reviews, annual performance appraisals and individuals meeting professional development requirements.
- Engage and lead direct reports to deliver their individual and team KPIs and develop and implement strategies to address areas of underperformance.
- Manage and monitor team resourcing and portfolios at business unit level.
- Oversee recruitment and selection and on boarding of new team members.
- Prepare business unit budget for Operations Manager (OM).
- Manage expenditure within budget and in accordance with delegations.
- Provide leadership and direction to Senior Consultants in order to meet financial performance expectations as per budget.
- Oversee and manage invoicing within the business unit ensuring sufficient documentation is completed and all billing is captured.
- Business unit to meet WorkCover accreditation requirements.
- Quality KPI to be met at business unit level.
- Demonstrate commitment to the Quality Management System (QMS) by performing all tasks in accordance with Kairros’ QMS and actively supporting all employees to do this.
- Regularly review risks (internal and external) including legislative changes, to support business planning and response.
- Perform all work in accordance with the HWCA National Consistency Framework and regulatory requirements.
- Actively identify opportunities for continuous improvement and encourage and foster this focus organisation wide.
- Actively provide feedback about the performance of the quality management system to Kairros’ Quality Management Representative.
- Routinely survey the internal and external environment to identify threats and opportunities to the business.
- Implement systems and processes to facilitate knowledge management and retention relevant to your role and the business areas you are responsible for.
- Undertake specific services assessments including worksite, functional, ergonomic, equipment, home and job analysis as required.
- Conduct initial assessments, identify RTW barriers and design/implement/monitor programs that assist injured employees return to the workforce as required.
- Develop and implement strategies to progress files and achieve high RTW rates with minimum case costs.
- Liaise with insurers, medical practitioners, employers and workers to achieve outcomes appropriate for all parties.
- Complete accurate case notes which reflect actions undertaken and any recommendations to achieve the RTW goal.

**Qualifications** Experience you will bring to the team**:

- An inclusive and integrative attitude towards engaging with the many diverse cultural groups that make up the society in which we live and work
- The ability to engage with culturally and linguistically diverse (CALD) clients and stakeholders in their recovery and return to work journey
- A passion for empowering people to achieve their health and wellness goals
- A willingness to travel (Current Vehicle and Drivers Licence needed)
- Qualifications and relevant registration in any of the following:

- Occupational Therapy, Physiotherapy, Exercise Physiology, Osteopathy, Rehabilitation Counselling or Social Work
- Determination to consistently provide a high level of customer service
- Current or able to obtain Working with Children Check and Police Clearance

**What we offer you**:
At Kairros you will be part of a uniquely trained and experienced team, all our members undergo significant cultural awareness training to support them to support our clients, to achieve equitable recovery for all.

What makes Kairros a great place to work is:

- Our inclusive and welcoming culture
- Guaranteed flexible working arrangements
- Financial benefits - including incentive bonus scheme, novated lease, referral bonuses
- Advancement of your career through professional development
- Relocation opportunities
- Paid parental leave and much more

**Additional Information**:

- We care for people. We build trust. We find the best way._

If you are looking to work for a company that aims to champion equality and believes that everyone should have an optimal quality of life, Kairros is the place for you. Our team of amazing, allied health professionals help to minimise the impact of workplace injury and illness on individuals across Australia, whilst delivering a service model that is unique to K

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