Manager Technology Operations

3 weeks ago

Sydney, Australia NSW Government -Department of Communities and Justice Full time

**Manager Technology Operations - Digital Records, Transcripts and Video Monitoring**
- 1 X Temporary position is available
- Location: Parramatta** **Flexible/hybrid work option
- Salary $139,787- $161,663+ Super and annual leave loading (Clerk Grade 11/12)
- Industry leading training with ongoing career development and support

**Your role**

**What you’ll do**
- Lead the delivery of high-quality ICT services across the organisation, including the management of Tier 2 and Tier 3 incident resolution and request fulfilment
- Provide leadership and facilitate ongoing analysis and review of ICT service delivery associated with the operation and improvement of services and infrastructure used by CTSD. This includes the investigation of all breaches of availability targets and the instigation of remedial activities and improvement of service provision.
- Support the transition of new systems, technologies and services that deliver secure, innovative and flexible ICT solutions that achieve business requirements
- Actively engage with Solution Design and Project Managers, brokering agreement on the service acceptance criteria to promote awareness and compliance with service transition quality plans and processes
- Maintain a broad understanding of the commercial IT environment, monitor vendor performance, and identify opportunities for continuous improvement. Ensure contract renewals are executed in a timely manner
- Manage risks and audit recommendations, including the identification, planning and management of new risks and the ongoing review and actioning of audit findings to eliminate or mitigate areas of noncompliance.
- Monitor and manage expenditure, examining any areas where actual financial outcomes (cost and/or revenue) deviate from their expected results and/or agreed tolerances/variations, to ensure that relevant Cost and Revenue targets are met
- As required, lead Situation Management and participate in Crisis Management activities in Business Continuity events, serving as a point of escalation for ICT Operations support staff

**What we’re looking for**
- Experience working in a Corporate Services or Shared Services environment.
- Strong communication skills and time management skills.
- Strong stakeholder engagement with senior managers and executives.
- Tertiary qualifications in a related discipline or equivalent knowledge, skills, and experience with demonstrated commitment to ongoing professional development.
- This role may require participation in an on-call and/or after hours work roster to ensure service continuity to clients or maintenance activities outside normal business hours.
- A valid driver’s license may be required to travel to and from the Data Centre and on-site client support.

Download the role description

**The DCJ Experience**

Here at Department of Communities and Justice, we are committed to providing opportunities for skill development, mobility and access to offerings that supports your health, wellbeing, and safety. There’s lots here that will help you in any role you do with us. That includes diverse development programs, employee networks and access to support services that help you to bring your best self to work.

We are always striving to improve the work we do in DCJ for our people and in the way we operate our services and systems. We are committed to always learning how we can improve and adapt the systems in which we work, for the communities we serve.

Working for DCJ provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families, and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**What We Offer**

We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

**Are you ready to join us?**

**Targeted Questions**:
Q1. Outline your leadership skills and experience in managing a team that has improved systems and impact, in a large or complex organisation.

Q2. Please describe a work environment where you had to deal with multiple stakeholders, provide examples of how you were able to manage your workload under tight timeframes and how you kept your stakeholders satisfied and informed on the progress of their specific projects.

**Applications close **Friday 9th December 2024 at 11.59 PM

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability,

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