Operations Associate

2 months ago

Sydney, Australia Careers at Eucalyptus Full time

**Eucalyptus **(or 'Euc' for short) is a healthcare technology organisation on a mission to deliver high touch, high quality care to millions of patients.

Eucalyptus is a house of consumer healthcare brands built off of a core shared technology and services layer. We have 4 healthcare brands that form the connective tissue between telehealth consults with doctors, pharmacy delivery and ongoing patient care. Our goal is to provide a differentiated and comprehensive care experience for a wide variety of patients and conditions.

Eucalyptus is looking for a passionate, self-starter to join as an Operations Associate working in our Supply Chain and Logistics function. This role will involve both day-to-day management of our delivery network as well as project work to help us solve some of the biggest operational problems facing our business - such as scaling our logistics footprint and improving our last mile delivery experience.

The Operations Associate will report directly into the Operations Manager and will be responsible for reporting, managing our carriers and proactively leading projects to improve performance. We're looking for someone who is data and process driven, loves solving problems and embraces a continuous improvement mindset.

**Key Responsibilities;**
- Own our delivery reporting, including monitoring carrier performance metrics, such as DIFOT, and scoping ways to improve data accuracy and build in automation
- Support scoping and implementation of initiatives to improve our last mile delivery experience and scale our logistics footprint
- Partner with suppliers to ensure cost effective and timely movement of international and domestic inbound freight
- Work closely with the Operations Manager to support wider carrier performance management
- Act as the primary point of contact internally for logistics-related issues, support relevant customer enquiries and work with internal teams to resolve any problems that arise

**You will have**
- 2-3 years experience in a supply chain, operations, consulting, or strategy role. Experience in logistics and carrier management is a bonus but not required.
- Exceptional analytics and problem-solving skills.
- Excellent communication skills and an ability to build strong working relationships with internal stakeholders, carriers and suppliers.
- Strong organisation and decision making skills, with experience running end-to-end projects.
- Resilience and ability to take initiative and drive outcomes in our constantly-changing fast-paced environment.
- Ability to work openly, challenge respectfully, share insights freely and own your mistakes.
- Passion for changing healthcare to improve the lives of patients.

**So, why join Eucalyptus?**

We work with doctors, specialists, pharmacists, and medical professionals from all over the country, and our 4 brands speak to different people at different stages of their life and needs. We have built a patient-centric platform that provides end-to-end healthcare at scale and we've managed to do all this, in just 3 years

**Euc also offers amazing benefits to our permanent staff based in our Sydney HQ office**:

- Employee-only discounts from our portfolio of healthcare brands: Pilot, Kin Fertility, Software & Juniper
- Wellness benefits include Employee Assistant Program and monthly Health & Fitness allowance.
- We have social clubs with budgets that allow you to bond with employees with similar interests
- We offer each Eucalypt a monthly budget so they can get coffee and catch up with each other
- Euc-wide events that happen at least once a quarter.
- Inclusive parental leave that offers 20 weeks paid leave for a primary carer.
- We are proud to be a part of Kin Fertility 's #WeNeedMoreLeave campaign with raising awareness and encouraging businesses, big or small, to increase their paid miscarriage leave to at least 10 days.
- Euc and Brand merch designed by our very own in-house creative team.
- Hybrid working environment

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