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Frontline Support Officer, Emergency Department

4 months ago

Illawarra, Australia NSW Health Full time

**Employment Type**: Various Permanent and Temporary positions available

**Position Classification**: Telephonist Level 3

**Remuneration**: $32.14 - $32.82 per hour

**Hours Per Week**: Various

**Requisition ID**: REQ413768

**Applications Close**:11 July 2023

**What you'll be doing**

This position provides receptionist (front desk) and telephonist (COMMS) support within the Emergency Department. The incumbent is required to:

- Provide effective front line customer service for the Emergency Department.
- Deliver accurate and timely recording of patient information and processing of medical records.
- Maintain general administrative organisation of the central communication area within the department.
- Provide general administration support to the department and other staff including doctors.

All NSW Health workers are required to have completed an up-to-date course of a COVID-19 vaccine (3 doses for Category A roles, 2 doses for Category B roles) which has been approved or recognised by the Therapeutics Goods Administration (TGA). New applicants must have completed the vaccination course prior to commencement with NSW Health, or provide an approved medical contraindication certificate certifying the worker cannot have any approved COVID-19 vaccines available in NSW.

Acceptable proof of vaccination is the Australian Immunisation Register (AIR) Immunisation History Statement or AIR COVID-19 Digital Certificate. Please provide proof of vaccination if available.

**Illawarra Shoalhaven Local Health District is committed to equal employment opportunity and embraces diversity and inclusion within its workforce. As such, people from diverse backgrounds are encouraged to apply. This includes but is not limited to Aboriginal and Torres Strait Islander People, People with Disability, Women and People from Culturally and Linguistically Diverse backgrounds.**

**Talent Pool**

**Please note**: Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified for this position following suitable labour market testing.

Successful applicants to the role must provide certified documentation of vaccination history and pathology as part of their recruitment documentation. The applicant must be certified as compliant with Occupational Assessment, Screening and Vaccination Against Specified Infectious Diseases before employment can commence.

**Selection Criteria**
- Demonstrated reception/administrative experience working in a busy environment with proven capacity to show initiative, problem solving, prioritisation and attention to detail.
- Proven well-developed interpersonal skills with a focus on customer service.
- Demonstrated high level written and verbal communication skills.
- Demonstrated initiative and ability to meet deadlines.
- Demonstrated ability to work independently and as part of a team.
- Understanding of, and commitment to, patient confidentiality.
- Evidence of a flexible approach and ability to adapt to change.

Need more information?
1) Click here for the Position Description