Head of Delivery

2 weeks ago

Melbourne, Australia NAB - National Australia Bank Full time

**Work type**: Permanent Full time
**Location**: VIC- Melbourne CBD

Excellent opportunity, for a Delivery Lead, Personal Banking Initiatives to join Enterprise Customer Onboarding and Mastering Technology team, to build, lead and manage a delivery team, grooming them to be top performers.

You make NAB. You get it done for our customers and our communities. You’re laying the foundations for NAB’s future success. Together we’ll grow, excel for our customers, and make this a workplace to be proud of.

It’s a good time to see what more you can find at NAB as an **Head of Delivery**

**The Role**

As a Delivery Lead, Personal Banking, you will be responsible for execution of programs of work in the Onboarding and continuous lifecycle management for our personal banking customers.

**Key components of your role will entail**:

- You will have past experiences in building customer facing technology solutions and have orchestrated execution of large technology programs
- You are passionate in understanding the values and benefits we bring to our customers through these technology solutions
- You can connect experience, product/requirements, the architecture and technology delivery to make these solutions real and work closely with the Head of Product and Head of Technology to orchestrate and sequence delivery of business Outcomes
- You are capable of proactively connecting missing links between product, architecture & delivery to ensure the product we deliver meet customer outcomes
- You facilitate collaboration between the other Domains and dependent technology service teams that have squads simultaneously delivering to the same overarching outcomes. You contribute to cross domain forums
- You have people leader accountability for Delivery Roles within the domain to develop and grow delivery capability of RTE’s
- You will establish and setup frameworks and scorecards to help your delivery organisation be objective in their outcomes
- Coordinate squads working across multiple domains and negotiate capacity to remove any delivery contention and expedite resolution of major blockers and impediments across entire SDLC
- You have an eye for detail across program status that covers - cost, quality, velocity, cycle time etc. and be a spokesman to defend and articulate technology position
- Work with Domain leaders to plan and understand demand and work with RTE’s to match and sequence work to align to supply capacity.
- You ensure team focus on continuous improvement of cadence and ways of working to improve clarity for stakeholders as well as focus for teams.
- You will lead the delivery of the prioritised Business objectives aligned to the Customer Engagement and Onboarding domain including adherence to regulatory and compliance requirements around KYC and AML

**What you will bring**:

- Be a technology leader with depth in building digital customer experiences in the financial industry domain
- Demonstrable experience as a customer onboarding Program / Delivery leader - with extensive experience in delivering mission critical systems for a nationally systemic Bank
- Exposure and experience to solutions involving fin crime and IDV platforms
- Managing the delivery or large complex programs containing multiple streams and vendors ($15M p.a.)
- Track record at providing quality insights into program progress and able to shape delivery teams to optimal outcomes and results
- Strong communicator and influencer to drive right outcome

**A diverse and inclusive workplace works better for everyone.**

At NAB, we’re intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

**Continuing building your career at NAB.**

**If you think this role is the right fit for you, we invite you to apply.**

To be eligible to apply, you must have Australian or New Zealand citizenship or Australian permanent residency status.
- _Please note unsolicited CVs from agencies will not be accepted._
- #LI-DNI_

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