Is&t Support Analyst

3 weeks ago

Sydney, Australia ALSTOM Full time

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide.

**The Opportunity**

We are currently seeking an enthusiastic recently graduated IS&T Support Analyst to join our Australia IS&T team. Alstom has modern cloud based IS&T systems and is undergoing a Digital Transformation to provide efficient, secure tools in collaborative environments for all employees.

You will be mainly working on IT infrastructure for Alstom’s 45 sites. While you will not perform the technical work on configuring devices, you will need understand their functions to support technical teams in implementation and maintenance. Ideally, you will be based in Sydney. However, we are open to considering other locations. You will also initially be engaged on a 12 month fixed term contract, however there is potential to extend become permanent.

In this role, you will support IS&T Operations and key responsibilities include:

- Support IS&T Projects and Operations (including WAN, LAN, WiFi, LDRs, etc)
- Coordinate business IT issues to ensure these are addressed in a timely manner by the Alstom IT Support Teams per SLAs and per business needs
- Monitor actions assigned to Alstom IT Support Teams and escalate as needed
- Support P1 and P2 Priority Incidents as needed
- Organize troubleshooting between technical teams and business
- Liaise with business site assistants on IS&T requirements
- Generate monthly operations reports with analysis
- Support asset management process (including PCs, printers, mobile phones, 4G routers)
- Develop and maintain accurate and detailed IT documentation (including IT site operations documents) and procedures
- Communicate and train users on the Alstom IS&T model and procedures

**The Benefits**
- 18 weeks paid parental leave
- Free gym membership
- Flexible working options - we embrace flexibility and empower you
- Salary continuance insurance
- Bridging leave - extra days off each year
- Access to Alstom University - thousands of free courses and learning material

**About You**
- A positive attitude and be a real collaborative team player.
- The ability to work autonomously.
- Excellent attention to detail and be process focused.
- The ability to travel to local sites and interstate.
- Excel and Sharepoint skills for analysis and document control
- The ability to work after hours when collaborating with India and Europe Teams

This is an exciting opportunity join a global industry leader experiencing significant growth. If you believe you have the right skills and experience, please **APPLY NOW**

An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers. We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals. We are an equal opportunity employer and strongly encourage women, Aboriginal and Torres Strait Islander, people with disability and other minority groups to apply.

**Job Segment**:Help Desk, Information Technology, Document Control, Developer, Network, Technology, Administrative

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