Head of Operations

3 months ago

Malvern, Australia Fizz Kidz Full time

**ABOUT US**

Welcome to the fizzing, shining, bubbling world of FizzKidz As Australia’s leading experts in kids entertainment, FizzKidz brings untapped energy and enthusiasm to kids parties, school holiday programs, after-school programs, private events and more

Join us at FizzKidz and become an integral part of our passionate team as we continue to ignite imaginations, create lifelong memories, and spread happiness among children throughout Australia. Together, let's change the lives of children through magical experiences.

**OVERVIEW OF THE ROLE**

At FizzKidz, we are currently experiencing an exhilarating phase of growth. With the rapid expansion from a single studio to 4, and a team of over 50 talented individuals, we are poised for even greater success. This growth necessitates the need for strategic planning, cultivating a positive culture, and streamlining our operations to ensure we continue delivering exceptional experiences to children.

**RESPONSIBILITIES AND DUTIES**
- Provide operational and strategic support to the Director to develop and implement operational and strategic plans, manage projects, and provide research and analysis to support decision-making.
- Serve as a liaison between the Director and other departments, communicating priorities, goals, and expectations to ensure alignment and collaboration.
- Oversee internal operational strategy in the Director’s absence, including working with the head of HR to manager the employee life cycle of all staff members, working with the Head of Customer Service to organize the event's roster and develop the customer growth strategy, working with the Studio Managers to develop studio strategy and effective rostering, and working with Head of IT to oversee digital strategy and effective roll-out.
- Manage the operations team, including weekly 1:1s with Studio Managers; the Head of HR, the Head of Customer Service, and the Head of IT.
- Oversee the Roster and Fizz Kidz calendar, including making future planning decisions, developing upcoming event rosters, coordinating with teams, and ensuring smooth event operations across the company.
- Oversee the culture of Fizz Kidz, including employee engagement and well-being, career development, hiring, preparing effective communication and professional development training.
- Develop and implement policies on a needs basis to ensure that Fizz Kidz meets all legal requirements, such as health and safety regulations.
- First point of contact for all Studio Managers, including over the weekends. Audit and observe programs across all studios to ensure they are being run to standard and staff meet the required standards of excellence. Step in to facilitate parties and programs when studio managers require urgent assistance.
- Ensure facilitators, supervisors, and managers attend rostered shifts (and high-performing) and support studio managers to understand when it is appropriate to remove staff from rosters when they repeatedly fail to attend shifts.
- Conduct regular staff performance assessments and provide feedback to studio managers regarding necessary interventions, such as coaching or warnings, to improve staff performance and availability at FizzKidz.
- Oversee the school's program throughout term, including coordinating the inventory, arranging the appropriate staff required to complete this task, and work with internal administration to liaise and provide professional customer service to the schools.

**REQUIREMENTS**
- Preferably a bachelor's degree in business, management, education, or a related field.
- At least 3 years of experience in a similar role or role with transferable skills.
- Excellent communication, organisational, and leadership skills.
- Ability to work under pressure and prioritise tasks effectively.
- Strong analytical and problem-solving skills.
- Ability to work independently and take initiative.
- Willingness to work flexible hours, including a half day on the weekend to show in store presence.
- Have a valid working with children’s check.
- A valid drivers license.Welcome to the fizzing, shining, bubbling world of Fizz Kidz As Australia’s leading experts in kids entertainment, Fizz Kidz brings untapped energy and enthusiasm to kids parties, school holiday programs, after-school programs, private events and more

If you have any questions, please feel free to call Ashlee on +61 492 948 707.

We are excited to welcome you to our team

**Job Type**: Part-time
Part-time hours: 28 per week

**Salary**: $80,000.00 - $100,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Flexible hours
- Weekend availability

Work Location: Hybrid remote in Malvern, VIC 3144

  • Pool Operations Manager

    1 week ago

    Malvern East, Victoria, Australia City of Stonnington Full time

    About the RoleWe are seeking a highly skilled and experienced Duty Supervisor to join our team at the Harold Holt Swim Centre and Prahran Aquatic Centre. As a Duty Supervisor, you will play a key role in ensuring the safe and enjoyable experience of our customers.Key ResponsibilitiesProvide exceptional customer service and respond to customer inquiriesManage...

  • Bookkeeper

    3 months ago

    Malvern, Australia Page Personnel Full time

    Negotiable salary & opportunity for referral commission - Excellent WFH flexibility **About Our Client**: Our client is a progressive mid-tier accounting firm who are undergoing a rapid period of growth. With a well-defined vision, they have expanded operations and now have a strong presence in Melbourne, Regional Victoria, NSW and Queensland. With an...

  • Waste Management Coordinator

    3 weeks ago

    Malvern, Australia City of Stonnington Full time

    As Waste Management Coordinator you will oversee a large outdoor team with the support of three direct reports. Using your extensive experience you will lead, mentor and provide direction to Waste Management and Street Cleaning Supervisors and team Leaders to ensure high customer service levels. You will manage the effective use of human resources of the...

  • Fizz Kidz Malvern Studio Manager

    3 months ago

    Malvern, Australia Fizz Kidz Full time

    Welcome to the fizzing, shining, bubbling world of Fizz Kidz! As Australia’s leading experts in kids entertainment, Fizz Kidz brings untapped energy and enthusiasm to kids parties, school holiday programs, after-school programs, private events and more! **Overview of role**: We are seeking an enthusiastic manager to oversee the running of the Fizz Kidz...

  • Skilled Driver Labourer

    2 weeks ago

    Malvern, Australia City of Stonnington Full time

    Work as part of the Infrastructure Maintenance team to provide designated maintenance services for the community. The purpose of this position is to perform a variety of manual tasks to achieve a high standard of maintenance of roads, footpaths, stormwater drainage systems, signs and street furniture within the Municipality. In this role you will: ...

  • Heavy Vehicle Diesel Mechanic

    3 weeks ago

    Malvern, Australia City of Stonnington Full time

    As Heavy Vehicle Diesel Mechanic you will provide an efficient, safe and effective maintenance and repair service for Council’s fleet of vehicles, mobile plant, fixed plant and equipment You are also required to: • Undertake routine servicing, maintenance and repair of motor vehicles, mobile and fixed associated plant and equipment • Provide...

  • Community Development Officer

    3 weeks ago

    Malvern, Australia City of Stonnington Full time

    As Council's Community Development Officer, you will enhance Council's capacity to engage with the community, deliver impactful projects, and support the development of key frameworks and work plans, all while collaborating with community groups to foster stronger connections. In this role, you'll: Lead the development, delivery, implementation, and...

  • Senior Corporate Information Officer

    1 week ago

    Malvern, Australia City of Stonnington Full time

    The Corporate Information Management Unit has an exciting opportunity for a Senior Corporate Information Officer to join us full-time for a -month period. This hybrid role offers flexibility, allowing you to work both from home and in the office. In this role, you'll: Manage the day-to-day operational services of the Corporate Information team. ...

  • Fizz Kidz Studio Manager

    4 months ago

    Malvern, Australia Fizz Kidz Full time

    Welcome to the fizzing, shining, bubbling world of Fizz Kidz! As Australia’s leading experts in kids entertainment, Fizz Kidz brings untapped energy and enthusiasm to kids parties, school holiday programs, after-school programs, private events and more! **Overview of role**: We are seeking an enthusiastic manager to oversee the running of the Fizz Kidz...

  • Bank Manager

    3 months ago

    Malvern, Australia Westpac Full time

    Branch based leadership opportunity in Malvern Branch - Full time Permanent Opportunity Ongoing training and development available to grow your career Our branches are an important part of the communities they’re based in - and as the Bank Manager for Malvern, it’s up to you to keep making that impact. You’ll help customers from all walks of life with...

  • Medical Receptionist and Administrator

    3 months ago

    Malvern, Australia Placing Heads Full time

    Located at the Cabrini Hospital - Newly created role - Be valued and appreciated **Th**e**_ Role_** Excellent communication skills and attention to detail are essential in this role, as you will be the first point of contact for patients and will assist in maintaining patient records and managing billing inquiries. **_The Company_** Our brief is to find a...

  • Open Space Planning Lead

    2 weeks ago

    Malvern, Australia City of Stonnington Full time

    As Open Space Planning Lead you will play a leading role in the transformation and improvement of City of Stonnington parks and other open spaces. You will work closely with the parks maintenance team, other teams across Council and external contractors, you will drive the delivery of a program of projects to enhance the quality and presentation of our high...

  • Lead ECC Nurse Full Time Southpaws Specialty Surgery

    1 week ago

    Malvern East, Victoria, Australia VetPartners Full time

    {"title": "Lead ECC Nurse Position", "content": "About the Role:As a Lead Emergency and Critical Care (ECC) Nurse at Southpaws Specialty Surgery, you will be responsible for leading and managing the ECC night shift team, ensuring high standards of care. You will provide immediate and exceptional emergency care to pets, mentor and support ECC staff, and...

  • Payroll Officer

    3 months ago

    Malvern, Australia Menzies Group Full time

    **ABOUT US** **Our Vision**: Maintain, develop, and grow long term sustainable partnerships with our employees and clients by ensuring transparency, quality, safety, environmental awareness in our service delivery across Australia. Together with our 53+ years’ experience within the cleaning industry, our growth and business strategy will be one driven...

  • Lead ECC Nurse

    1 week ago

    Malvern East, Victoria, Australia VetPartners Full time

    Our Mission: At Southpaws, we're dedicated to revolutionizing the veterinary workplace. We strive to create an environment that operates on progressive principles, ensuring career pathways that foster professional growth and offer competitive remuneration. Our dedicated Training and Human Resource departments are on-site full-time to support your personal...

  • Dietitian - Grade 2 (Weekend Casual)

    3 months ago

    Malvern, Australia Cabrini Health Full time

    Dietitian - Grade 2 (Weekend Casual) Multiple Casual Positions available Cabrini Malvern Cabrini offers: - Salary packaging up to $15,900 tax free each year, plus $2650 meal & entertainment card benefits- Rewarding career growth opportunities- Attractive hourly rates + 11% Super + 17% leave loading- Vibrant Malvern location, close to public transport-...

  • Waste Management Team Lead

    6 days ago

    Malvern East, Victoria, Australia City of Stonnington Full time

    Job SummaryWe are seeking a highly experienced Waste Management Coordinator to join our team at the City of Stonnington. As a key member of our operations team, you will be responsible for overseeing the effective management of waste services, ensuring high customer service levels and promoting a culture of service excellence.Key ResponsibilitiesLead and...

  • Aquatic Centre Supervisor

    6 days ago

    Malvern East, Victoria, Australia City of Stonnington Full time

    Aquatic Centre Supervisor OpportunityWe are seeking a highly motivated and experienced Aquatic Centre Supervisor to join our team at the Harold Holt Swim Centre and Prahran Aquatic Centre.About the RoleThe successful candidate will be responsible for providing exceptional customer service, managing staff, and ensuring the safe operation of our aquatic...

  • Waste Management Team Lead

    3 days ago

    Malvern East, Victoria, Australia City of Stonnington Full time

    Job Title: Waste Management CoordinatorAs a Waste Management Coordinator with the City of Stonnington, you will play a critical role in overseeing the effective management of waste services, ensuring high customer satisfaction levels, and promoting sustainable environmental practices.Key Responsibilities:Lead and manage a team of Waste Management and Street...

  • Waste Management Team Lead

    1 week ago

    Malvern East, Victoria, Australia City of Stonnington Full time

    Job SummaryWe are seeking a highly experienced Waste Management Coordinator to lead our team in delivering exceptional waste management services to our community.Key ResponsibilitiesOversee a large outdoor team with the support of three direct reports, providing leadership, mentorship, and direction to ensure high customer service levels.Manage the effective...