Manager Patient Experience

2 weeks ago

Heidelberg, Australia Austin Health Full time

Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and state-wide. We have a highly engaged, diverse and collaborative workforce that is unified by our purpose, which is to help people live healthy and fulfilled lives.

An exciting opportunity currently exists for an enthusiastic and highly experienced **Manager** to join our **Patient Experience Unit.**

**About the** Patient Experience Unit**

The Patient Experience Unit leads and supports the strategic and operational direction for patient experience at Austin Health.

The Patient Experience Unit sits within the Patient Safety & Clinical Excellence Division. The Patient Safety and Clinical Excellence Division is located within the Directorate of the Chief Medical Officer and provides leadership and oversight of systems and processes that enable the delivery of safe, effective and appropriate care for our patients.

**About the role**

The Patient Experience Unit Manager works in collaboration with the Associate Director of Patient Experience to develop, implement and facilitate systems and processes which promote an organisational culture, committed to improving patient experience, including management of Austin Health’s feedback mechanisms.

The Patient Experience Unit Manager provides operational leadership to the Patient Experience Unit, by exploring, investigating and championing new innovative service delivery models and collaborating with others to enable effective implementation.

Harnessing and analysing performance data, the Patient Experience Manager has a critical role in the identification of emerging trends, reported to the Patient Experience Unit and communicating trends effectively and efficiently to relevant staff within organisation.

**About you**

To be successful in this role you'll bring with you:

- **Experience working in health care**:

- **Experience in recruitment, performance management and staff retention**:

- **Demonstrated understanding of community partnering and ability to work with stakeholders at all levels**:

- **Excellent presentation and Office 365 skills**

**Our benefits**

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:

- $11,660 in salary packaging benefits, for living expenses, meals and holiday accommodation
- A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program
- Mentoring, learning and career development opportunities
- Onsite childcare, easy access via public transport, discounted car parking and end of journey facilities for cyclists
- Five weeks annual leave, plus purchased leave options
- Relocation expense reimbursement
- Flexible, hybrid working arrangements

**Inclusion at Austin**

**Work with us

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