Adoption and Foster Coordinator

1 week ago

Wacol, Australia RSPCA Queensland Full time

RSPCA Queensland is a non-government, community-based charity dedicated to improving the lives of domestic, farmed, and native animals in Queensland. Our mission statement is simple but powerful**:_Together We Change Lives_**.

***

**About the role**

Our foster programs play a critical role in the both the rehabilitation and adoption and rehoming programs at RSPCA, helping to provide animals with the best chance to succeed in finding their “fur-ever” homes. This new role provides customers utilising RSPCA QLD’s adoption and rehoming services with a professional and supported experience.
- Coordinate the effective and efficient execution of adoption (both internal and external), foster and rehoming programs.
- Assist the Adoption and Foster Coordinator in ensuring KPIs are met to uplift successful adoption outcomes.
- Support the provision of the best customer experience for adopters, foster carers, and internal and external adoption partners.
- Coordinate the strategic distribution of animals and ensure the transferred animals health records and requirements are kept up to date.
- Facilitate effective working relationships with internal and external adoption partners.
- Assist with onboarding, training and upskilling of RSPCA staff, volunteers, foster carers, and internal and external adoption partners.
- Provide pre and post adoption/intake counselling to customers when required.
- Coordinate foster animal placements with suitable foster parents.
- Confidently handle animals to assist with adoption processes, foster placements and internal and external animal care duties.
- Communicate regularly with foster parents and internal and external adoptions partners, and share information with internal stakeholders.
- Assist with social media moderation for RSPCA QLD as part of streamlining customer care messaging.
- Maintain and uphold a working knowledge of the relevant state legislation, RSPCA procedures and processes.
- Provide day-to-day support to team members and volunteers.
- Establish and maintain excellent collaborative working relationships with all departments.
- Provide support to regional shelters, and internal and external adoption partners.
- Work closely with and support the Adoption and Foster Specialist.

**Who are we looking for?**
- Minimum 2-3 years previous experience in a customer focused work environment or similar.
- Minimum 2 years previous working in an animal care or welfare environment or similar.
- Exceptional customer service skills and a demonstrated ability to communicate.
- Demonstrated generalised animal knowledge and handling ability and a desire to continually upskill through professional development opportunities.
- Previous experience working on adoption and foster programs highly regarded.
- Demonstrated ability to follow direction coupled with exceptional problem solving and conflict resolution skills.
- Exceptional organisational and time management skills.
- Sound knowledge and understanding of the relevant state Animal Welfare legislations.
- An unwavering commitment to animal health, care and welfare issues and the policies and principles of RSPCA Qld.

This is a part time position, working 18 hours per week **including regular weekend shifts**. Remuneration is as per the RSPCA General Enterprise Agreement and commensurate with skills, qualifications and experience.

**Benefits and culture**
- We offer a flexible working environment.
- Health & Lifestyle benefits - Access to Lifeworks EAP, 6 weeks paid or 12 weeks half-paid Parental leave, Companion Animal leave, Study leave, Volunteer leave and other leave options.
- Free on-site parking, free animal adoption options, branded uniforms, discounts to the onsite World for Pets store and on-site café, free pet vaccines, 40% off Royal Canin pet food and much more
- Salary packaging and novated lease arrangements on offer with our provider, Salary Packaging Australia.
- Access to a range of learning and development opportunities that will benefit and support you in your role.
- Countless opportunities to interact with the animals in our care.
- Be a part of a purpose driven organisation where the work you do really does have an impact on the welfare of animals.

***

**How to apply**:
Are you great team player with a keen eye for detail, a strong self-starter with the ability to think outside the box and energised by an incredible purpose and passion to achieve the best outcomes for animals everywhere. If so, we would like to hear from you

**Please include a copy of your resume and cover letter.

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