World for Pets Assistant Manager

2 weeks ago

Wacol, Australia RSPCA Queensland Full time

RSPCA Queensland is a non-government, community-based charity dedicated to improving the lives of domestic, farmed, and native animals in Queensland. Our mission statement is simple but powerful**:_Together We Change Lives_**.

**About the role**

All proceeds raised via the World for Pets stores assists RSPCA Qld in caring for over 47,000 animals annually. This position offers a perfect chance to merge your dedication to animal welfare with your sales expertise. As the Assistant Manager, you will also serve as an enthusiastic representative of the RSPCA Qld brand. We are seeking an individual with excellent leadership skills, to be actively involved with the team, and foster a positive team environment while delivering exceptional service.
- Supporting the manager in the daily operations of the World for Pets Store.
- Manage the day to day needs of World for Pets Store.
- Manage opening & closing of the World for Pets Store.
- Staff training and supervising sales & merchandising under the direction of the Store Manager.
- Provide conflict resolutions for staff and customers’ problems.
- Prioritise, coordinate, and monitor workflow.
- Provide both informal and formal feedback to staff.
- Assisting customers with sales and enquiries.
- Ensuring that sales budgets are met.
- Maintaining and replenishing stock.
- Complete daily reconciliation of tills.

***

**Who are we looking for?**
- Outstanding customer service and communication skills.
- The ability to sell confidently.
- Excellent organisational skills.
- The ability to work within a team to achieve the stores goals and objectives.
- The ability to supervise and provide direction and guidance to other employees/volunteers including the ability to assist in the provision of on-the-job training and induction.
- The ability to establish and maintain effective and harmonious working relationship with volunteers, staff, and management to promote and support the RSPCA Qld.
- Accuracy in money handling and strong attention to detail.
- Ability to perform physical duties including manual handling, and an ability to handle a minimum weight of 10 kilos.

This is a full-time position, working 38 hours per week across a seven-day roster, **including regular weekend shifts.** Remuneration is as per the General Retail Industry Award, Level 6 $26.15 (junior rates may apply).

**Benefits and culture**
- Health & Lifestyle benefits - Access to Lifeworks EAP, 6 weeks paid or 12 weeks half-paid Parental leave, Companion Animal leave, Study leave, Volunteer leave and other leave options.
- Free on-site parking, free animal adoption options, branded uniforms, discounts to the onsite World for Pets store and on-site café, free pet vaccines, 40% off Royal Canin pet food, coffee machine and much more
- Salary packaging and novated lease arrangements on offer with our provider, Salary Packaging Australia.
- Access to a range of learning and development opportunities that will benefit and support you in your role.
- Countless opportunities to interact with the animals in our care.
- Be a part of a purpose driven organisation where the work you do really does have an impact on the welfare of animals.

***

**How to apply**:
Are you great team player with a keen eye for detail, a strong self-starter with the ability to think outside the box and energised by an incredible purpose and passion to achieve the best outcomes for animals everywhere. If so, we would like to hear from you

**Please include a copy of your resume and cover letter to be considered for this position.

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