Learning and Development Officer

2 months ago


Brisbane, Australia Transport and Main Roads Full time

As the Learning and Development Officer, you will design, develop, and deliver training programs across Smart Service Queensland (Smart Service) business areas. You will work alongside a team of proactive Learning and Development Officers to implement Learning and Development initiatives that build the skills and capability of our organisation and drive a 'Customer First' culture amongst the workforce.
**Key responsibilities include**: - Research, design, develop and evaluate training programs and resources, for Smart Service, leveraging contemporary, evidence-based learning techniques, including online and blended learning strategies, that also accommodates the needs of remote or hybrid workforce and support the organisation's ongoing growth and capability. Facilitate and deliver engaging training programs, to Smart Service staff and client agencies, using a mix of in-person, virtual, and self-paced formats to enhance knowledge, skill development, and ensure quality and consistency in service delivery. Contribute to organisational development initiatives and service transition projects, across Smart Service, to support the drive for organisational change and facilitate growth. Monitor and conduct induction programs for Smart Service and communicate trainee's progress to internal stakeholders, to assist with the effective integration of staff into Smart Service's culture. Engage, consult, and build relationships with key internal and external stakeholders, to ensure training content and delivery is in line with business needs and quality service delivery outcomes.
Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.


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