Advisor (Customer Advocacy)

1 month ago


Brisbane, Australia Transport and Main Roads Full time

Transport and Main Roads' (TMR) vision of Connected communities in a sustainable, thriving, and inclusive Queensland, is aspirational and describes where we want to get to. We are delivery focused, united by our purpose to make a difference to the lives of Queenslanders.
Every day is different and so are our teams. We foster an inclusive workplace culture and will support you to grow and develop in your career while maintaining a healthy work-life balance.
TMR is committed to reconciliation and creating a workplace that empowers Aboriginal peoples and Torres Strait Islander peoples to thrive. We strongly encourage applicants from all life experiences and backgrounds to apply.
Please tell us about any additional support or adjustments, such as interpreting services, physical requirements, or assistive technologies, that will better enable you to shine during the recruitment process.
About us
The Customer Advocacy team champions our customers within the organisation and key partners, ensuring customer needs drive decision-making and enhance overall experiences. The team take the lead on developing customer strategies, fostering a customer-centric culture, identifying customer experience improvement opportunities, and driving their implementation.
Key responsibilities
The Advisor (Customer Advocacy) supports the development and delivery of customer advocacy and customer experience initiatives, ensuring customer needs are represented and embedded across TransLink and its delivery partners.
**Some of your responsibilities will include**:

- Conduct research, analysis, and presentation of information to enhance customer understanding and empathy within the TransLink Division.
- Collaborate with internal and external stakeholders to capture and analyse opportunities and issues, translating them into actionable recommendations.
- Maintain the Customer Focus SharePoint site and produce high-quality reports and briefs on project progress, milestones, and customer advocacy opportunities
- Support the Manager, Customer Advocacy in co-ordinating key cross-agency customer and governance forums.

About you
We recognise and celebrate that everyone is unique and seek the applicant best suited to the role. We will assess your experience, knowledge and acquired skills, as well as your potential for development and your personal qualities. To thrive in this role, you will need to demonstrate the following:

- Strong stakeholder engagement skills, with the ability to collaborate effectively across teams, service delivery partners, and other external stakeholders.
- Demonstrated experience in research, analysis, and translating findings into actionable recommendations to enhance customer experience and advocacy efforts.
- Exceptional communication and interpersonal skills, including the ability to produce high-quality reports, presentations, and briefs.
- A commitment to fostering a customer-centric culture within an organisation and driving systemic improvements to enhance service delivery.

**Applications to remain current for 12 months.Job Ad Reference**: QLD/607307/24Closing Date: Monday, 16 December 2024This work is licensed under a Creative Commons Attribution 3.0 Australia License.


  • Principal Advisor

    4 days ago


    Brisbane, Australia Public Trust Office Full time

    Highly Desirable Requirements Relevant tertiary qualifications will be well considered. Key Responsibilities - Provide strategic advice to the Director, Independent Services and the Customer Advocate to manage the assessment of customer advocacy matters, Public Interest Disclosures (PIDs) and reports of potential employee misconduct across the Public...


  • Brisbane, Australia Transport and Main Roads Full time

    Transport and Main Roads' (TMR) vision is to create a single integrated network accessible to everyone. We are delivery focused, united by our purpose to make a difference to the lives of Queenslanders.Every day is different and so are our teams. We foster an inclusive workplace culture and will support you to grow and develop in your career while...


  • Brisbane, Australia Great Southern Bank Full time

    As a Customer Advocacy Specialist you will be responsible for the investigation, resolution and response to escalated customer feedback. This includes customer complaints referred to internal dispute resolution and the industry Ombudsman. You are accountable for the analysis and reporting of feedback data to understand continuous improvement and quality...


  • Brisbane, Australia Dyson Full time

    **Summary**: **Salary**: Competitive Team: Customer Service and Inside Sales **Location**: Australia - Brisbane Coopers Plains Service Centre **About Us**: Dyson is a global technology company that transforms every category it enters with iconic inventions that work, perform and look very different - it’s about better ideas and better technologies, to...

  • Customer Advisor

    6 months ago


    Brisbane, Australia NAB - National Australia Bank Full time

    **Customer Advisor - Gold Coast Region, QLD (Mon-Fri, 32-36 hours per week)**: **Job no**: VOLRCAGCQLD22 **Business unit**: Personal Banking **Work type**: Permanent Part time **Region**: QLD- Brisbane South & Gold Coast - **Kick start your career in the banking and finance industry**: - **Work in a collaborative and inclusive team environment and as part...

  • Customer Advisor

    7 months ago


    Brisbane, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Part time **Location**: QLD- Brisbane inner - **Maintain great work / life balance in this fantastic part-time role with NAB**: - **Exciting customer service role - no two days are ever the same!**: - **Work in a collaborative & inclusive team environment & as part of your local community!** It’s more than a career at NAB....

  • Customer Advisor

    4 months ago


    Brisbane, Australia Sunwater Limited Full time

    Full Time**Location**: Brisbane**Job type**: Customer Service**Applications close**: 06 Sep 2024 E. Australia Standard Time **Customer Advisor**: **Work.** Are you a strategic thinker with a passion for project excellence? Join Sunwater as a Customer Advisor, where you’ll play a vital role in delivering high-quality customer support services within a...


  • Brisbane, Australia NAB - National Australia Bank Full time

    **Work type**: Casual **Location**: TAS- North region - **Be supported to grow your career at NAB**: - **Make a genuine difference through the work you do**: - **Work in a collaborative and inclusive team environment** **It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.** Your job is...

  • Customer Advisor

    3 days ago


    Brisbane, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Part time **Location**: Aust - QLD Metro - **Kickstart your career in Banking & become part of Australia’s most respected bank**: - **Join us in this exciting customer service role - no two days are ever the same!**: - **Deliver an exceptional service to our customers & help them achieve their financial goals**: - **Work in a...


  • Brisbane, Australia Public Sector People Full time

    Government role in an exceptional HR team - Flexible working arrangements with option to be fully remote - Full time permanent position with an RDO Are you an Industrial Relations Advisor seeking your next career move? Or perhaps you're enticed by the prospect of a serene coastal lifestyle? Your search ends here because this is the role for you! **About...


  • Brisbane, Australia Queensland Corrective Services Full time

    Great opportunity to make a difference while contribute to community safety in challenging industrial environment The Principal Advisor Industrial Relations provides strategic, tactical and operational advice and support to the department, including in the key areas of the management and resolution of industrial disputation; the negotiation of employment...


  • Brisbane, Australia Westpac Group Full time

    Permanent position at St George, Brisbane City! - Part-time, 20 hours per week - Gain access to amazing employee benefits and discounts **How will I help?** We believe we can help all our customers make the most of their money through assisting them with their everyday banking and asking the right questions to better identify and understand their needs....


  • Brisbane, Australia Transport and Main Roads Full time

    About usThe Customer Solutions Unit of Translink designs, delivers, supports and promotes great passenger transport customer experiences. The Customer Engagement teams contribute to this purpose by directly engaging with Translink customers to facilitate efficient, effective customer service for the Taxi Subsidy Scheme and in managing customer feedback,...


  • Brisbane, Australia First Grade Recruitment Full time

    **Digital Customer Experience Advisor** **Location**:Logan City Council - 150 Wembley Road, Logan **Rate**: $48.03 per hour + Super **Contract Length**: ASAP - September Logan City Council is seeking a passionate and savvy Digital Customer Experience Advisor to join the team. This is an exciting opportunity to play a crucial role in shaping the online...


  • Brisbane, Australia Suncorp Group Full time

    **Permanent opportunity**: - **Work collaboratively with external and internal stakeholders**: - **Provide side by side customer focussed/technical coaching and mentoring to team members**: - **Brisbane CBD location** The purpose of this role is to deliver exceptional customer experience and claims performance. The Customer & Technical advisor will work...


  • Brisbane, Australia Bendigo and Adelaide Bank Full time

    Customer Advisor | Brisbane | QLD **Do more, dream more, become more. Welcome to Bendigo.** **About you** You're looking for a job where you can make a real impact for both your customers and your community. You thrive in a fast-paced and varied role where you can help your customers meet their financial goals. You want a job where you can help your...


  • Brisbane Central Business District, Australia Davidson Recruitment Full time

    **About the Company** Our client is a privately owned and multi award-winning organisation, servicing clients nationally by providing tailored HR solutions. The ER team’s focus is on ensuring that they consistently provide timely and accurate advice to stakeholders, which includes guidance, support, operational expertise, advocacy, and strategy relative...

  • Principal Advisor

    9 months ago


    Brisbane, Australia Transport and Main Roads Full time

    In the role of Principal Advisor (Customer Insights), you will play an important role in understanding TransLink's customers and potential customers, and providing meaningful and actionable insights across the organisation. TransLink is undergoing an exciting transition.You will use your market research skills to design or adapt customer research projects to...


  • Brisbane, Australia Westpac Banking Corporation Full time

    Customer Service Advisor **Join a supportive team in our Calamvale Branch** **Permanent full time position** **Customer service role working with the local community** **How will I help?** You'll be the face of St George - working in-branch to help our customers achieve their financial goals. How will you do it? By understanding their individual needs...


  • Brisbane, Australia Bendigo and Adelaide Bank Full time

    Customer Advisor | Innisfail | QLD **Do more, dream more, become more. Welcome to Bendigo.** **About you** You're looking for a job where you can make a real impact for both your customers and your community. You thrive in a fast-paced and varied role where you can help your customers meet their financial goals. You want a job where you can help your...