People Systems Experience Lead

2 months ago

Sydney, Australia iCare External Full time

Be part of a Community-focused organisation
- Performance focused culture and collaborative environment
- Permanent, full-time position with a hybrid work model

**About the Role**

This position focuses on leading and optimising our People’s experience of people technology systems, with a primary focus on, but not limited to, SuccessFactors. The incumbent will be accountable for ensuring effective system operations, supporting employee data integrity, and optimally managing vendor contracts and resources.

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- Access to our Employee Assistance Program
- Comprehensive learning and development support aligned to icare’s Core Capabilities
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards

**Duties**

It’s an exciting time at icare where no two days are the same; in this role, you will:

- Oversee daily operations of HR technology stack focusing on SuccessFactors HRIS, ensuring system configurations meet business requirements and best practice and troubleshooting or directing system issues to relevant SMEs, within defined SLA.
- Coordinate, triage and manage all HR systems change requests through Dev, Test & Prod and collaborate with HR & IT teams to identify people system enhancement opportunities.
- Lead the implementation of new features and functionalities aligned to business cases and train/support end-users in self-service features of SuccessFactors & ServiceNow.
- Manage third-party HR technology support vendors and oversee vendor contracts, ensuring renewal/RFP compliance and monitoring performance.
- Define a technology Roadmap, in partnership with the Head of Payroll & People Systems, to ensure the organisation’s readiness for future technology releases, including embedded Generative and Agentic AI releases within HR technology platforms.

**Skills & Experience**
- Bachelor’s degree level qualification in Human Resources, Information Technology, or related field.
- 5+ years of experience in HR technology management, with a focus on SuccessFactors &/or ServiceNow.
- SAP SuccessFactors certifications, ServiceNow Admin experience, and knowledge of Agentic or Generative AI technology are desirable.
- Knowledge of data privacy regulations and HR technology best practice.
- Effective communication and stakeholder management skills with proven ability to achieve objectives in a collaborative team environment.

**Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

**About the Company**

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
- For more information about icare visit our website
- **icare operates a direct sourcing model so no agency introductions will be accepted**:

- We are a Circle Back Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recruitment process

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