Claims Advisor

2 weeks ago


Newcastle, Australia Suncorp Group Full time

Suncorp Group is all about making a difference for people and the communities they call home. Our Claims Advisors play an important role within the business, positively impacting the quality of life for people who have suffered personal injuries. They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path.

This is a permanent role based in Newcastle with the flexibility to have a hybrid working model (mix of working from office and home) after the training period.

**What you’ll do**
- Manage a portfolio of Personal Injury Tail Claims
- Obtain and review medical, financial, investigative and rehabilitation reports to assist in the accurate assessment of individual claims
- Adopt appropriate strategies to resolve claims cost effectively ensuring injured workers receive their correct entitlements
- Proactively collaborate with internal support and external stakeholders to ensure proactive Case Management within expected time frames
- Provide an excellent level of customer service to the legislative authority, employers and injured workers through compliance with legislation, timely response times and efficiency in processing

**What you’ll bring**
- Experience with Workers Compensation claims, portfolio claims management or call centre experience with a track record for delivering results
- Strong team player with a proven track record of providing excellent customer service
- Exceptional listening and communication skills in a high-volume work environment with the ability to build rapport and demonstrate compassion for the customer
- Ability to interpret complex information and negotiate with a variety of stakeholders included claimants, third party providers, external bodies and internal teams
- High level of resilience and ability to manage complex, sensitive and challenging matters
- Allied Health or legal experience would be highly regarded but not essential

**What we can offer you**
- Discounts and offers on a range of retail favourite stores as well as banking and insurance products.
- A range of flexible working and leave options
- Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.
- Invest in your brighter future with ongoing study support and career development programs.
- Give back to our communities with payroll giving, donation matching and paid volunteer leave.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here.

**Why you’ll love working with us**

For over 100 years Suncorp Group has been driven by our guiding Purpose - to build futures and protect what matters. To ensure we deliver on that Purpose, we’ve made a commitment, built on trust, empowerment, and flexibility - to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in insurance, the Suncorp Group family provide our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We’re excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon.

**Advertised**: 30 Jun 2023 AUS Eastern Standard Time
**Applications close**: 07 Jul 2023 AUS Eastern Standard Time


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