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Level 2 Help Desk Support
3 weeks ago
Competitive Base + Super
- Fantastic company culture
- Full-time Permanent role
Does this sound like something you want to be involved with? Maybe you have previous experience in Managed Services? (desirable). Then again, maybe you just love supporting your internal team and are looking for a place to use your IT support skills to add value to a fantastic group of end-users
**This is the tech stack**
- Virtualization platforms such as Hyper-V and VMware
- Microsoft Windows operating systems, Microsoft Office, and cloud services such as Microsoft 365 and Microsoft Azure
- Cyber Security and its impact upon the business
- Installation & Setup of NBN, Fibre, and ADSL Devices
- Network Printers and Scanners
- VoIP Setup
- General Router / Network management with experience in port forwarding/security/VPN
**Desirable experience**
- Experience at a Managed Service Provider
- ITIL processes and procedures
- Relevant technical certifications (such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician)
**What you’ll be doing.**
- Manage and support a range of clients and their operating environments, providing both onsite and remote support
- Perform maintenance, patching and upgrades on operating systems to ensure uptime
- Ensure incidents are effectively managed and root cause solutions implemented
This role is the perfect opportunity to join a winning team that understands how to collaborate, this is a work-from-the-office role and will see you working with a close-knit IT support team that embodies the values of fun, connection and forward-thinking.
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