Service Desk Specialist
3 weeks ago
75k-85k salary + super
- ASX listed corporation
- 50% off childcare
**About The Role**:
Sharp and carter are proud to present an opportunity for a Level 2 service desk specialist to work for one of Australia's largest providers of quality early childhood education and care. you will provide Service desk help to a community of Early Education Centers, Operations teams and Support Offices by acting as the escalation point for day-to-day IT and telecommunications issues, by providing high quality customer service, timely and efficient analysis, dispatch and solutions.
**Key**
**Responsibilities**:
Level 2 escalation technical support for IT Support related incidents. this will involve Analysing, troubleshooting and resolving incidents and service requests including, but not limited to:
- Centre Phone, Internet and WIFI outages.
- Desktop and laptop PC hardware and software technical problems.
- Manage the onboarding and offboarding of team members.
- Desktop and laptop configuration, testing and deployment employees.
- Mobile telephone services and equipment (e.g. smartphones, SIM card management).
- Printers and Multi-Function devices (scan / fax / print / copy).
- Centre based networking equipment (routers, switches, WIFI access points).
- Active Directory and Exchange user add / moves / changes.
- Office 365 and SharePoint administration.
- Vendor Coordination of services and systems.
- Telephony and data troubleshooting (PSTN, ISDN, VoIP, DSL and NBN).
- Support users via remote control sessions of PC equipment.
**About you**:
The right applicant will be able to own the outcome, Foster great relationships and think better and bigger. You will have great communication skills, experience using ticketing systems, You will have Demonstrated knowledge of operating systems such as Microsoft Windows Operating Systems, Office 365 and Microsoft Exchange Server 2007 or later. finally you will have relevant Tertiary or Industry Certified qualifications.
For the right applicant you can expect 75k-85k salary + super dependent on relative experience.
This role will require your presence on site in Varsity Lakes full time with the expectation of working from the Brisbane office once a week.
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