Aps3 / Aps4 / Aps5 Government Roles - Expressions

2 weeks ago

Adelaide Region SA, Australia Adecco Full time

Ongoing Multiple Opportunities
- Excellent Hourly Rates
- Various Departments

Expressions of interest are open to applicants who are an Australian Citizen (non-negotiable), are able to undergo and pass a baseline security clearance and hold a current National police check (no more than 6 months old)

**Client Details**

The Department contributes to Australia's economic prosperity and social wellbeing by enabling access to quality skills, training and employment to support Australians find secure work in fair, productive and safe workplaces.

**Description**
- deliver high quality customer service, including provision of guidance, support and advice to Department customers suited to their individual needs
- assess and manage routine and non-routine inquiries to resolve issues
- assess the adequacy and quality of customer records
- assist in identifying trends and systemic issues that might prevent customers from successfully engaging in digital self servicing
- assist eligible customers with support through various Department programs
- work flexibly in a rotating roster environment that includes scheduled breaks, structured hours and assigned tasks
- work with peers and internal stakeholders to achieve KPIs at both the branch and individual level

**Profile**
- demonstrated experience in a contact centre environment or the employment services industry
- strong customer service and communication skills
- ability to work autonomously, navigate complex information and use sound judgement in making decisions
- strong digital literacy including the ability to navigate across multiple IT platforms in real time and type proficiently
- communication skills to interpret complex information, tailor messaging and resolve issues (web chat skills and knowledge highly regarded)
- a commitment to demonstrating behaviours in line with the APS values and Code of Conduct

**Job Offer**
- Full time or part time roles
- Possible hybrid working arrangements for some roles
- Initial contract terms with view to extensions
- APS3 Entry Level to APS5
- $40 - $50/hr
- Adelaide based

0000088315-1_167098469119383

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