Assistant Ritz-carlton Lounge Manager

7 months ago

Melbourne, Australia The Ritz-Carlton Full time

**Job Description**:
**Job Number** 23132300

**Job Category** Food and Beverage & Culinary

**Location** The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management
**JOB SUMMARY**

Do you love the hospitality industry? Do you passionately believe in hospitality and want to make your mark as one of Australia's top food & beverage leaders?

This is an extremely unique opportunity to The Ritz-Carlton, Melbourne in a leadership position as Assistant Lounge Manager.

This role is a visible, energetic, and ethical leader who develops, maintains, and promotes a management philosophy that culminates in guest satisfaction and employee engagement, while consistently achieving annual and long term financial and strategic plans.

Position directs, trains and assists employees to serve guests and ensures proper standards are followed. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations, professionally and consistently. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.

Managing the daily operations of the outlet with special focus on growing the Afternoon Tea market awareness and positioning.

As a strategic leader you will also assist and gain exposure and support with food & beverage marketing. This role will promote outlet awareness to solidify the outlets positioning. Assisting to manage outlet socials to grow guest’s engagement. Answer guest questions about property facilities/services. Receive, record, and relay messages accurately, completely, and legibly. Attending all fortnightly marketing meetings to assist in the planning and activation of the food & beverage calendar of events.

**CANDIDATE PROFILE**

Education and Experience
- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

**CORE WORK ACTIVITIES**

**Supporting Management of Lounge Activities and Upkeep**
- Ensures high quality products and presentations.
- Supervises daily shift operations.
- Helps maintain par stocks throughout the various departments by daily monitoring of on-hand inventory.
- Maintains food handling, sanitation and cleanliness standards.
- Operates all department equipment as necessary.
- Assists floor staff during busy periods.
- Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance.
- Reports malfunctions in department equipment.

**Ensuring Lounge Team Delivers Exceptional Customer Service**
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Observes service behaviors of employees.
- Empowers employees to provide excellent customer service within guidelines.

**Modeling and Holding Lounge Team Accountable to High Standards of Work**
- Supervises Bar/Lounge in compliance with all local, state and Federal beverage and liquor laws.
- Trains staff on cash handling and credit policies and procedures.
- Trains staff on liquor control policies and procedures.
- Supervises adherence to all liquor control policies and procedures.
- Ensures compliance with all Bar/Lounge policies, standards, and procedures.
- Maintains standards for bartender and cocktail service.
- Supervises adherence to all cash handling and credit policies and procedures.

**Facilitating the Performance of the Lounge Team**
- Ensures all employees have proper supplies, equipment and uniforms.
- Helps train employees in safety procedures.
- Uses all available on the job training tools for employees.
- Communicates performance expectations in accordance with job descriptions for each position.
- Coaches employees regarding performance on an on-going basis.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day.

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