Aged Care Advocates

4 weeks ago

Parramatta, Australia Employment Hero Full time

**ABOUT US**

Seniors Rights Service has been assisting older Australians as the leading provider of legal services, aged care advocacy and rights education and information to seniors in NSW since 1986. Seniors Rights Service provides support to older people to know and assert their rights. We have a free legal service as well as aged care advocacy and service system navigator programs. Seniors Rights Service also delivers community education and information of relevance to older people across NSW.

The Aged Care Advocacy team provides an independent and free service to people receiving or seeking to receive aged care services and/or their representatives. The role of an Aged Care Advocate is to assist older people and their representatives throughout NSW to exercise their rights through a supportive process which includes the provision of information, education and support. This position is part of Seniors Rights Service aged care advocacy service provision funded under the National Aged Care Advocacy Program.

**ABOUT THE ROLE**

Due to exciting growth in our sector, we are looking for full-time Aged Care Advocates to service the below areas within our Western NSW region. These roles require some intrastate travel and are based within our Western NSW hub, where we are currently looking for a base office location in the Western Sydney area.

Our Aged Care Advocates provide advocacy, information and education services to older people within their region and play an important role within the community.

Our Aged Care Advocate roles have access to hybrid work arrangements which include a blend of community-based, office-based (when we secure an office location) and remote working arrangements. These positions are offered on a full time max-term contract arrangement to the end of June 2025, aligning with our current funding period.

The Western Sydney Aged Care Advocates will service the following Age Care planning regions:

- Western Sydney (Mount Druitt, Blacktown, Homebush, Regents Park, Parramatta, Guildford)
- Nepean (Penrith, Bilpin, Richmond, Blue Mountains, Kemps Creek)
- Central West (Lithgow, Wollangambe, Wollemi, Oberon, Bathurst, Blayney, Orange, Cowra, Grenfell, Forbes, Parkes and Condoblin)

Key duties include:

- support and provide advocacy to people receiving or seeking to receive aged care services and/or their representatives
- provide information and education sessions to residents of aged care homes, carers and staff of aged care services, health care professionals and other community organisations within their community area
- listen to and help older people receiving or seeking to receive residential aged care services and/or their representatives make informed decisions via telephone or face to face support
- advocate on behalf of older people receiving or seeking to receive residential aged care services to ensure their rights are upheld and responded to appropriately
- advocate on behalf of clients in response to complaints against aged care service providers to have their concerns addressed
- manage intake and advocacy cases using Salesforce database
- refer clients to other services including the Aged Care Quality and Safety Commission
- provide education and information sessions to aged care recipients and aged care staff
- assist in developing and maintaining appropriate information resources for clients
- participate in seniors events, information days, displays and exhibitions in the local area
- contribute to promotional campaigns targeting identified priority groups
- participate in the maintenance and development of local networks and relationships to promote Seniors Rights Service and expand its reach
- contribute to identification and monitoring of systemic issues arising for people receiving or seeking to receive aged care services and/or their representatives

**ABOUT YOU**
- Knowledge and understanding of the aged care system in NSW
- Good interpersonal and communication skills with the ability to explain complex information concisely to a diverse range of people
- Skills in negotiation, teamwork, conflict resolution, decision making and problem solving
- Ability to work both in a team and independently including the ability to prioritise your own work and deliver results
- Understanding of ageism and how it effects older people and their rights
- Demonstrated experience in delivering workshops and presentations
- Excellent computer skills, fluent in Microsoft Office 365 and experience in data entry
- High level of resilience and self-care practices in place
- Commitment to ongoing professional development
- Willing to use your own registered and comprehensively insured vehicle, where you will be reimbursed for work related milage claims
- Willingness to obtain an annual flu vaccination and be fully COVID vaccinated. Hold a valid National Criminal History check and driver’s license.

**WHAT WE OFFER**
- A collaborative and fun work culture in a growing organisation
- G

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