Team Leader

3 weeks ago


Melbourne, Australia Recoveriescorp Full time

Team Leader

**Team Leader**

**Job no**: 493049

**Work type**: Contract, Full-time

**Location**: Docklands, Melbourne CBD

**Categories**: Collections

As a Team Leader at recoveriescorp, you will be key in leading a team of Customer Service Agents toward achieving optimal collections outcomes. You'll be leading efforts to maintain exceptional quality standards aligned with client expectations, serving as the primary point of contact for client inquiries and requests.

**Please note this is initially a 12-month Fixed-Term Contract on a Full-Time basis (Parental Leave coverage).**

**In this role, you will;**
- Manage both individual and team performance to drive excellence
- Encourage a culture of high performance and quality, with a focus on clear communication standards
- Directly liaising with clients to address queries, requests, and reporting needs
- Contribute to the development and execution of strategic initiatives
- Implement continuous enhancements to systems and processes for improved efficiency
- Provide regular reporting as per requirements

**What You'll bring;**
- Proven experience in leading Contact Centre teams
- Familiarity with Contact Centre technology and systems
- Knowledge of the Energy industry is advantageous

**What's in it for you;**

Working at Recoveriescorp, you will have access to a hybrid work environment, employee discounts, income protection insurance, 24/7 EAP support, discounted health insurance + health and wellness initiatives, an annual unplugged day to support your wellbeing and cultural holiday swap to celebrate the days that mean the most to you.

To ensure your development you will have access to learning & development programs You may also have the opportunity to progress your career into senior leadership roles or other roles across the organisation that suit your desired career path.

Ready to embark on a rewarding journey with recoveriescorp?

**About Us;**

Recoveriescorp has been operating in the contact centre space for over 30 years. Our mission is to help communities build financially sustainable futures through successful and socially responsible credit experiences and we're pleased to see our people live this mission everyday

We understand that in order to achieve our mission, we must engage a workforce that represents the diverse communities and customers we support across Australia and New Zealand.

**Advertised**: 15 May 2024 AUS Eastern Standard Time

**Applications close**:
Job ID 493049



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