Infrastructure Specialist

3 weeks ago


Brisbane, Australia Exclaim IT Pty Ltd Full time

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- Location: Brisbane, Queensland
- Type: Contract
- Job #15138

**About the role**:
Our client is undergoing a major uplift of its network services, including broadband upgrades, new web filtering services and associated solutions with appropriate digital enablement in a safe and secure context. Given the close-knit nature of these initiatives, this role will provide support, expertise and capacity across all initiatives and BAU activities as required so that the team can deliver on our agreed outcomes.

**Key responsibilities**:

- Provide a senior level of technical expertise to the department’s ICT systems, including specifically:

- performing administration, maintenance, and support tasks.
- capacity assessments identifying and analysing opportunities for expansion or upgrade.
- proactively monitoring critical ICT services.
- performance and platform tuning.
- provide advice and support to departmental staff.
- Vulnerability and Cyber Security management of ICT assets.
- Provide strong technical support capability, ensuring requests align with set standards and procedures, and meet agreed service levels, with the capability to develop and improve operating procedures where necessary.
- Contribute to developing strategic and operational responses to emerging needs and dealing with complex requests in a collaborative approach with ICT operations representatives, ICT Service Transition Managers (Change and Release) and other process managers.
- Contribute to the development and maintenance of standardised processes, approaches, documented procedures and other related technical documentation.
- Provide advanced skills in the areas of operational responses to emerging needs, fault diagnosis and failures, and proactively initiate remedial action.

**Skills and experience**:

- Advanced engineering skills in the following areas:

- Advanced routing and switching experience in a heterogeneous environment. (HPE- Aruba/Cisco/Juniper).
- Software Defined Network - with particular skills in deploying and maintaining SD-WAN services.
- Advanced experience with firewalls, proxies, IPS/IDS and other network security offerings from major ICT suppliers such as Juniper, Palo Alto, Fortinet, Cisco, HPE/Aruba, Broadcom.
- ICT infrastructure hardware (networking and servers) maintenance and support.
- Manage and coordinate, project activities involving installation, expansion or upgrades of the department’s infrastructure, systems and services
- Scripting - Powershell, python, perl/bash as appropriate
- Connectivity - Virtual networking (VMware), Ethernet, Fibre Channel, iSCSI, Converged Networks, azure and aws.
- ITIL - Change, Release, Incident
- DNS - BIND, Windows DNS
- Monitoring - SNMP, SCOM, Dynatrace PRTG. Statseeker.

**Desirable criteria**:

- Proven technical experience in-line with the “Required Skills Sets”
- Demonstrated ability to work harmoniously and collaboratively in a large scale, matrix managed organisation
- Demonstrated ability to document and communicate effectively to stakeholders with various levels of digital literacy with the ability to adjust communication style and approach dynamically.
- Demonstrated ability to work autonomously on complex deliverables in a large-scale organisations

**Contact details**:

- Please note that a National Police Check might be required as part of pre-employment screening._

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