Salesforce Consultant
1 week ago
Our client is an Australian technology consulting company, empowering businesses to maximise the impact of Cloud Computing, Network and Salesforce in Melbourne and Sydney.
It offers a range of products aiming at providing a scalable and personalised experience.About the role:
Our client is seeking a skilled and experienced Salesforce Consultant specializing in Service Cloud to join our dynamic team.
As a Salesforce Consultant, you will play a pivotal role in designing, implementing, write statements of work, and optimizing Salesforce solutions tailored to meet our clients' Service Cloud needs.
You will collaborate closely with clients to understand their business processes, identify opportunities for improvement, and deliver innovative solutions that drive operational efficiency and enhance customer experience.
Responsibilities:
Consultation: Engage with clients to understand their business requirements, challenges, and objectives related to customer service and support.
Solution Design:
Utilize your expertise in Service Cloud to design scalable and customized Salesforce solutions that address clients' unique business needs.
Configuration and Customization:
Configure Salesforce platform to implement Service Cloud functionalities, including case management, knowledge management, omni-channel support, and automation.
Integration:
Collaborate with technical teams to integrate Service Cloud with other systems and applications, ensuring seamless data flow and interoperability.
Implementation:
Lead or participate in the implementation of Salesforce solutions, ensuring successful deployment within agreed timelines and budget.
User Training and Adoption:
Provide training and support to end-users to ensure effective adoption of Salesforce Service Cloud capabilities.
Documentation:
Create comprehensive documentation including functional specifications, solution designs, and user guides.
Continuous Improvement:
Stay updated with Salesforce best practices, industry trends, and emerging technologies to continuously enhance service delivery and client satisfaction.
Client Engagement:
Build and maintain strong relationships with clients through proactive communication, regular status updates, and ongoing support.
Qualifications:
Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field.
Salesforce Certifications:
Salesforce Certified Service Cloud Consultant is required.
Additional certifications such as Salesforce Certified Administrator and Salesforce Certified Platform App Builder are preferred.
Experience:
Minimum of 5 years of experience working as a Salesforce Consultant with a focus on Service Cloud.
Technical Skills:
Proficient in Salesforce configuration, customization, and administration.
Strong understanding of Service Cloud functionalities including case management, knowledge management, entitlements, and communities.
Communication Skills:
Excellent communication, interpersonal, and presentation skills.
Ability to effectively communicate technical concepts to non-technical stakeholders.
Problem-Solving:
Strong analytical and problem-solving skills with a keen attention to detail.
If you feel you meet the criteria we'd love to hear from you.
Please apply Promote local employment to your region, community or member organisation with a u Workin Talent Community.
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