Reservation Manager Intercontinental Sydney

7 days ago

Sydney, Australia InterContinental Full time

**About Us**

Welcome to the height of luxury, where heritage wonder and contemporary flair collide. Centrally positioned in the heart of Circular Quay, InterContinental Sydney extends breathtaking panoramic views of the Sydney Opera House and Sydney Harbour Bridge.

Set within the beautifully restored Treasury Building of 1851, InterContinental Sydney is renowned as one of the city’s prized icons. With 509 guest rooms including 28 luxury suites, an award-winning and world class Club InterContinental lounge and vibrant dining venues, a complete five-star experience awaits.

Join us at this incredibly exciting time for our Hotel as** Reservations Manager.**

**Your day to day**

As Hotel Reservations Manager you will lead your Reservations team of five ; from driving the guest experience and growing your teams’ upselling capability, to yield management and monitoring the reservations operation to ensure optimal daily occupancy, this is a truly dynamic role.

Your day to day will also include;
- Actively contributing towards revenue generation through effective management of the reservations department and systems.
- Providing the Commercial Teams with current and accurate information on both the internal reservation situation and the external climate which the Hotel operates within.
- Working in partnership with Rooms Division to control rooms inventory, including allocation and reservations to areas of maximum yield and black out dates, develop and conduct rooms based marketing activities and track sales programs/promotions/advertising.
- Maximising channels through exemplary conversion and turnaround of Reservation enquiries.
- Maintaining inventory balance and rate parity across channels.
- Monitoring ADR and RevPAR and undertaking reporting for the business.
- Manage revenue systems in conjunction with the Revenue Management Team.
- Leadership and management of your Reservations Team to drive a working environment for teams to thrive
- Interact with external contacts, guests, vendors and other stakeholders as required.
- Attend any industry or hotel special events as required
- **Experience in Opera PMS is essential**

**What we need from you**

With a strong guest journey focus alongside a strength working with data, numbers, budgets and profit/loss concepts; you will be a leader, doer and change agent with the ability to work alongside a the wider hotel team and collaborate with key stakeholders.

Strategic thinking and the ability to explore new ways of working to continue to drive the Resorts forward will also be highly advantageous. Demonstrated ability to work with guests in a luxury environment and champion a brand will be a must.

**What we offer**

In return, not only will you be rewarded with a competitive salary, you will also be rewarded with a range of benefits that supports you throughout your IHG career journey.
- Base Salary $80K to 90K depending on experience
- Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
- An immense colleague discounts platform for all your favourite brands and retailers
- Paid Birthday Leave
- Enhanced parental leave program
- Proactive paid wellness and mental health days
- Most importantly, we’ll help you grow, and develop you as an individual.

Your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Let’s Go Further Together.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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