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Club Lounge Supervisor Intercontinental Sydney

3 months ago

Sydney, Australia InterContinental Full time

Welcome to the height of luxury, where heritage wonder and contemporary flair collide. Centrally positioned in the heart of Circular Quay, InterContinental Sydney extends breathtaking panoramic views of the Sydney Opera House and Sydney Harbour Bridge.

Set within the beautifully restored Treasury Building of 1851, InterContinental Sydney is renowned as one of the city’s prized icons. With 509 guest rooms including 28 luxury suites, an award-winning and world class Club InterContinental lounge and vibrant dining venues, a complete five-star experience awaits.

As our Hotel continues to grow we're looking for an** Executive Club Lounge Supervisor **to join our** Club InterContinental **team.

**Your day to day**

Working with the Club Lounge leadership team, you will be ensuring all aspects of our Executive Lounge operations deliver a world class service and a unique VIP guest experience.
- Curate an unforgettable and personalised VIP Luxury experience for our guests
- Drive the financial performance of F&B, maximize and identify opportunities to sell products & experiences that suit the needs of our guests
- Coaching of your Executive Lounge team to uphold service and quality standards

You'll help drive team engagement, people management, guest feedback & problem resolution, brand & cleanliness standards. This is a busy and varied role with connection to all departments across the Hotel.

Your presentation, passion for service and eagerness to lead will be the key to creating a seamless, luxury experience for our guests and ensuring we are operating as a global world class InterContinental Hotel.

**What we need from you**
- 1+ years’ experience in Food & Beverage or Front Office with team leader or supervisor experience
- Exceptional service standards and ability to work within a VIP environment
- Qualifications in Hotel Management and/or in Food & Beverage related field would be advantageous
- Excellent communication skills, bilingual or multilingual language skills are advantageous
- Valid NSW RSA Competency card is required
- Strong organisational, written & communication skills, with strong attention to detail
- Ability to work in a fast-paced environment & prioritise workload
- You must meet the legal requirements to live & work in Australia.

We are a luxury hotel and deliver luxury experiences, so previous experience within a similar environment is highly advantageous. Impeccable presentation and grooming together with the ability to connect with VIP guests and visitors is a must.

**What we offer**

You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey
- Beautiful Luxury Venue with views high above Sydney Harbour
- Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
- An immense colleague discounts platform for all your favourite brands and retailers
- Paid Birthday Leave
- Enhanced parental leave program
- Proactive paid wellness and mental health days
- Most importantly, we’ll help you grow, and develop you as an individual.

Your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.

We are proud to be InterContinental Sydney and proud to be IHG and we know you will be too.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Let’s Go Further Together.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.