Business Service Centre Officer
1 month ago
Rotating Roster - Temporary part-time, Reception
Box Hill Hospital Location
Busy and dynamic environment
Eastern Health
Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services, including maternity, palliative care, mental health, drug and alcohol, residential care, community health and state-wide specialist services to people and communities that are diverse in culture, age, socio-economic status, population and healthcare needs.
About the role
An opportunity exists for a friendly and enthusiastic customer service professional to join the Business Service Centre (BSC).
**The standard hours are**:
Week 1 and 3
**Mon/Tues**: Off
**Wed**: 1330-1900, Thurs: 1430-2000
**Fri**: 1430-2000
**Sat/Sun**: Off
Weeks 2 and 4
**Mon**: Off
**Tues**: 1430-2000
**Wed**: Off
**Thurs**: 1430-2000, Fri: 1430-2000, Sat: 1500-2100
**Sun**: Off
However, we're also looking for someone who has availability to cover a variety of shifts, which can include day, evening, night, weekend and public holiday shifts. This will also include the ability to cover both planned and unplanned leave.
- Please note that during the first 2-3 weeks, training shifts and times may vary to ensure you have adequate training and support before flying solo.
About you
**To be successful in this role you will possess**:
Exceptional customer service skills and previous experience in a customer service role
An interest in healthcare, previous experience in the health environment would be advantageous but not essential
A team focus with the ability to work well as part of a diverse team
Strong computer skills
An eagerness to learn and develop your skills
Flexibility to work additional hours would be beneficial
Excellent communication and organisational skills
Please refer to the attached position description for further details of the role.
Vaccination against infectious disease is a mandatory requirement of this role. An offer of employment is conditional on you providing evidence that you are currently vaccinated against COVID-19 with booster & Influenza, prior to commencing employment.
What we offer
Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here
Diverse and engaging career opportunities
Friendly & supportive team
Flexible working hours
Salary packaging options
Career progression in our teaching hospitals
Next Steps
**Please note**:
Eastern Health is a child safe organisation, committed to promoting the wellbeing and cultural safety of Aboriginal children, children with disabilities and all children in their diversity.
Eastern Health is committed to creating a diverse and inclusive environment that welcomes and values all people. We recognise that diversity is essential in ensuring Eastern Health provides the best service to its consumers.
**Values in Action**: Respect for all | Safe always | Partnering in care | Learning and improving every day
Selection Criteria
**Essential**: Customer service focus
- Ability to work calmly under pressure whilst handling high volume help desk requests and phone traffic in a responsive, courteous and professional manner
- Empathy and a ‘can do’ attitude in response to customer enquiries and requests for assistance
- The ability to establis
**Desirable**: ? Previous experience in the medical or health sector highly regarded
? Understanding of medical terminology or experience working within the medical industry
? Previous reception and/or help desk experience in a large organisation
Contact Person
VICTORIA HOCKING
Contact Number
(03) 9975 6133
Alternate Contact Person
Leilani Humphreys
Alternate Contact Number
(03) 9975 6131
Closing Date
12/12/2023
-
Business Service Centre Officer
4 weeks ago
Box Hill, Australia Eastern Health Full timeCasual Box Hill Hospital & Maroondah Hospital Location Busy and dynamic environment Eastern Health Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services, including maternity, palliative care, mental health, drug and alcohol, residential care, community...
-
Business Officer
4 days ago
Box Hill, Australia Epworth Healthcare Full timeFull time, part time and casual positions available Blended administration responsibilities including both public facing and back-of-house activities 7-day rotating roster covering shifts from 6.00am - 10.00pm The Role Full time, part time and casual roles based at Epworth Eastern - Box Hill, and be responsible for both the front and back-of-office...
-
Centre Manager
4 days ago
Box Hill, Australia Early Years Talent Full timeAre you passionate about the delivery of high quality early childhood education and care? Do you possess the skills and experience to lead a busy early learning centre? If so, we would love to hear from you. Benefits include: - Generous remuneration package - above award - Consistent and flexible hours, and an abundance of support from head office -...
-
Customer Service Officer
2 days ago
Box Hill, Australia The Y Victoria Full time**Work options**: Hybrid Flexible working both from home and our state office in Box Hill. - Full time, max term to June 2024 - Free access to all Y gyms, rec centres and aquatic centres - Hybrid WFH and state office Our Vision is a better tomorrow where all people can belong. **About the role** This role is part of a small team that manages family...
-
Housing Services Officer/business Trainee
1 month ago
Box Hill, Australia NextGen Jobs Full timeNextGen Jobs is hiring a Business Administration Trainee to support the Department of Families, Fairness & Housing. Do you have an interest in working for the government while earning a Certificate III in Business Administration? This 12 month traineeship based in Box Hill provides support to the Client Support and Housing Services to ensure the department...
-
Customer Service Officer
3 weeks ago
Box Hill, Australia Box Hill Institute Full timeAbout the role: An exciting opportunity to be the face of Box Hill Institute in providing a positive experience to students and assisting with their course queries. There are multiple ongoing positions available for part time roles working 3 or 4 days per week. The Customer Service Officer provides professional customer service to all inbound and...
-
Customer Service Officer
1 week ago
Box Hill, Australia The Y Victoria Full time**Work options**: Hybrid Flexible working both from home and our state office in Box Hill. Must have experience in financial account management and debt collecting skills. Handling complex enquiries **About the role** This role is part of a small team that manages family accounts for all YMCA Early Learning Care, Before & After School Care and School...
-
Children's Programs Customer Service Officer
7 days ago
Box Hill, Australia YMCA Victoria Full timeGreat staff benefits like free access to gyms! - Hybrid WFH and one day from our Box Hill state office - Full Time; $28 per hour + super **About the role** This role is part of a small team that manages family accounts for all YMCA Early Learning Care, Before & After School Care and School Holiday Program customers. You will be the first point of contact...
-
Children's Programs Customer Service Officer
20 hours ago
Box Hill, Australia YMCA Victoria Full timeGreat staff benefits like free access to gyms! - Hybrid WFH and one day from our Box Hill state office - Part Time; $28 per hour + super **About the role** This role is part of a small team that manages family accounts for all YMCA Early Learning Care, Before & After School Care and School Holiday Program customers. You will be the first point of contact...
-
Customer Service Officer
3 weeks ago
Box Hill, Australia Box Hill Institute Full timeBased at our Box Hill Campus Multiple part-time, ongoing position available PACCT 3 - $56,592 (plus compulsory superannuation contribution) About the role: An exciting opportunity to be the face of Box Hill Institute in providing a positive experience to students and assisting with their course queries. There are multiple ongoing positions available for...
-
Marketing Business Partner
3 hours ago
Box Hill, Australia The Y Victoria Full timeFree access to the Y Victoria gyms, recreation, and aquatics centres across the state - Hybrid role working from home & 1-2 days Box Hill office - Twelve Month Maximum Term; Remuneration; $125,850.79 inclusive of super **About the Y Victoria** Our Vision is a better tomorrow where all people can belong. With over 5,000 staff and volunteers, we deliver...
-
Customer Service Representative
2 weeks ago
Box Hill, Australia Chandler Macleod Full timeCustomer Service Officer (Call Centre) Permanent, Full time contract role Location: Box Hill Start Date: 3rd March 2023 Placement and Offers will be made ASAP to allow for background checks to be run Attractive Salary Package Chandler Macleod are proud to partner with our Client who is a specialist in in receivables management solutions and insurance...
-
Indigenous Call Centre Consultant
1 month ago
Box Hill, Australia Indigenous Workstars Full timeOur client is seeking a Customer Contact Officer role in Box Hill. **About the role**: Service clients via phone, web chat, mail and other media types, administration duties, inbound and outbound calls, handling enquiries, complaints, and providing information. **Available Roles**: - Full time, part time and casual roles available - Full time - 38 hours...
-
Collections Officer
1 month ago
Box Hill, Australia Chandler Macleod Full timeCustomer Service Officer (Call Centre) Permanent, Full time contract role Location: Box Hill Placement and Offers will be made ASAP to allow for background checks to be run Attractive Salary Package Chandler Macleod are proud to partner with our Client who is a specialist in in receivables management solutions and insurance claims recovery services....
-
Call Centre
5 days ago
Box Hill, Australia Superior People Recruitment Full timeA market leader in the rapidly growing renewable energy sector and one of **Australia’s largest solar battery provider, are** looking to expand their strong sales team due to continuous business growth and an influx of leads. - NO COLD CALLING We are looking for driven and passionate individuals who love sales, hitting their target and making...
-
Reception Services Officer
20 hours ago
Box Hill, Australia Department of Families, Fairness and Housing Full timeTHE ROLE Reception Services Officer The Reception Services Officer is a critical position within the East Division, Department of Families, Fairness and Housing. The role is public facing and can be the first interaction an individual has with the organisation. The role is responsible for assisting clients, the general public and other service providers with...
-
Administration Officer
4 weeks ago
Box Hill, Australia Box Hill Institute Full timeThis position is based at the Box Hill Campus - Full time fixed-term contract - PACCT 3 $56,592 per annum (exclusive of superannuation) **About Us** Box Hill Institute is a leading Australian provider of TAFE courses, vocational training and international degrees. Box Hill Institute operates in 10 countries and offers a diverse range of courses to...
-
Despatch Coordinator
1 month ago
Box Hill, Australia Adbri Masonry Full time**The role** A Despatch Coordinator / Customer Service Officer is required for our Adbri Masonry distribution yard in Boxhill. The position will be responsible to coordinate and maintain a reliable despatch service, working with our yard staff, customer service team, the national logistics team, and our transport contractors to ensure our customers get the...
-
Client Services Administrator
1 month ago
Box Hill, Australia Box Hill Institute Full timeBased at our Elgar Road Campus, Box Hill - Full-time, Fixed Term until 31 December 2023 - PACCT 4 $62,687.00 per annum (exclusive of superannuation) **About the role**: An exciting opportunity to join Box Hill Institute (BHI) as one our Administrators in our Nursing team! Within this role you will be responsible for providing a broad range of complex...
-
Maintenance Support Officer
1 month ago
Cannon Hill, Australia Empire Careers Full timeContact Name : Louise Clark Contact Phone : 07 3231 1212 Location : Cannon Hill Job Type : Fixed Term/ Temp Job Salary : $44.49 per hour **AO3 Call Centre - Maintenance Support Officer** - ** 3 months with possible extension**: - ** $44.49 + super per hour**: - ** ASAP Start**: - ** Queensland Government**: - ** South East Brisbane - close to public...