Business Service Centre Officer
2 weeks ago
Casual
Box Hill Hospital & Maroondah Hospital Location
Busy and dynamic environment
Eastern Health
Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services, including maternity, palliative care, mental health, drug and alcohol, residential care, community health and state-wide specialist services to people and communities that are diverse in culture, age, socio-economic status, population and healthcare needs.
About the role
An opportunity exists for a friendly and enthusiastic customer service professional to join the Business Service Centre (BSC).
We're looking for someone who has availability to cover a variety of shifts, which can include day, evening, night, weekend and public holiday shifts. This will also include the ability to cover both planned and unplanned leave.
- Please note that during the first 2-3 weeks, various training shifts are required to ensure you have adequate training and support before flying solo as a casual.
About you
**To be successful in this role you will possess**:
Exceptional customer service skills and previous experience in a customer service role
An interest in healthcare, previous experience in the health environment would be advantageous but not essential
A team focus with the ability to work well as part of a diverse team
Strong computer skills
An eagerness to learn and develop your skills
Flexibility to work additional hours would be beneficial
Excellent communication and organisational skills
Please refer to the attached position description for further details of the role.
Vaccination against infectious disease is a mandatory requirement of this role. An offer of employment is conditional on you providing evidence that you are currently vaccinated against COVID-19 with booster & Influenza, prior to commencing employment.
What we offer
Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here
Diverse and engaging career opportunities
Friendly & supportive team
Flexible working hours
Salary packaging options
Career progression in our teaching hospitals
Next Steps
**Please note**:
Eastern Health is a child safe organisation, committed to promoting the wellbeing and cultural safety of Aboriginal children, children with disabilities and all children in their diversity.
Eastern Health is committed to creating a diverse and inclusive environment that welcomes and values all people. We recognise that diversity is essential in ensuring Eastern Health provides the best service to its consumers.
**Values in Action**: Respect for all | Safe always | Partnering in care | Learning and improving every day
Selection Criteria
**Essential**: Customer service focus
- Ability to work calmly under pressure whilst handling high volume help desk requests and phone traffic in a responsive, courteous and professional manner
- Empathy and a ‘can do’ attitude in response to customer enquiries and requests for assistance
- The ability to establis
**Desirable**: ? Previous experience in the medical or health sector highly regarded
? Understanding of medical terminology or experience working within the medical industry
? Previous reception and/or help desk experience in a large organisation
Contact Person
VICTORIA HOCKING
Contact Number
(03) 9975 6133
Alternate Contact Person
Leilani Humphreys
Alternate Contact Number
(03) 9975 6131
Closing Date
23/02/2024
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