![The Curtain & Blind Company](https://media.trabajo.org/img/noimg.jpg)
Ecommerce Customer Service Representative
4 days ago
The Curtain & Blind Company is a family-owned and operated DIY window furnishing eCommerce store with huge growth potential and an exciting future.
Due to the increased eCommerce workload, we are excited to be recruiting for a skilled Customer Service Representative to be responsible for providing superior customer service to eCommerce consumers across our various platforms.
This is a full-time role with possible weekend work role and is responsible for:
- Responding to consumer queries via telephone / CRM and Live-Chat to provide an exceptional consumer experience
- Consulting consumers on product-related topics
- Monitoring order fulfillment processes of consumers orders in the system and ensuring smooth processing according to defined service level agreements
- Proactively engaging with consumers in case of issues with their orders and providing alternatives
- Liaising with freight forwarders to resolve issues with consumer shipments
- Assisting with data entry and website maintenance
This is an exciting role that will suit an individual who has a minimum of 2 years of experience in an eCommerce Customer Service role. Experience with Wordpress, CRM platforms and Adobe suite preferred.
We look forward to meeting you
**Salary**: $60,000.00 - $70,000.00 per year
Schedule:
- 8 hour shift
**Experience**:
- customer service: 2 years (preferred)
Work Location: In person
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