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Priority Host Supervisor

5 months ago

Parramatta, Australia Parramatta Leagues - Home of the Eels Full time

**About us**

Parramatta Leagues Club is one of Australia’s most iconic clubs in Western Sydney region. We are passionate about bringing together our community, supporting local causes and offering welcoming experiences for our members and community by delivering exceptional service.

This is an exciting time to join our Club as we embark on the execution of our strategic plan which includes a refresh of our Clubhouse, digital transformation, expansion of our facilities as well as exploring potential opportunities in our precinct.

**About the role**:
Parramatta Leagues Club is seeking a hospitality superstar to provide exceptional customer service and enhance the guest experience of all club members, with a particular emphasis on our VIPs. Reporting to the Loyalty Manager, you will be passionate about building strong positive relationships with our customers and take ownership over VIP concierge requests, VIP promotions, events, and functions. Duties will include but are not limited to:

- Establishing and cultivating strong positive relationships with all club members, with a particular focus on VIP members, to enhance satisfaction and retention.
- Handling complex membership inquiries, including new member acquisition, renewals, and customer service issues, and collaborating with other departments to ensure high-quality customer experiences.
- Coordinating and hosting promotional activity throughout the club.
- Overseeing VIP Concierge requests to ensure timely and accurate service.
- Leading and participating in designated VIP and game day events to promote, improve, and maintain the outstanding quality of service to VIP members.
- Assuming responsibility for hosting VIP functions and promotions with a positive attitude and approach.

**About you**:

- Minimum of 2 years’ experience in customer service or hospitality, a focus on delivering exceptional service to VIP’s or high-profile guests (desirable)
- RSA & RCG
- Available for a seven-day rotating roster including weekends.
- Excellent communication and interpersonal skills
- A high standard of personal grooming and presentation.
- Strong leadership skills that promote a positive and inclusive team culture.
- Demonstrated strong organisation and planning skills in coordinating events and implementing continuous service improvement.
- Tertiary education in hospitality or related field (desirable)
- Bilingual (desirable)

**In return we offer**:

- Competitive remuneration package and staff discounts.
- A supportive team, with scope to develop.
- Onsite parking
- Staff meals
- Paid Volunteer Day

**Our Values**:

- ** Service**:We are here for the benefit of our Members and our Community.
- ** Passion**:We are ambitious, strive for excellence and love what we do.
- ** Openness**: We demonstrate integrity and commitment through transparency and accountability.
- ** Respect**: We are welcoming, inclusive and respectful.
- ** Teamwork**: We are united, collaborative and succeed together

Parramatta Leagues is an Equal Opportunity Employer