Technical Delivery Platform Engineering Manager

2 months ago

Melbourne, Australia NCS Australia Full time

**Company Description** About us**:
**About us**:
At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.

We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow.
**Job Description** About the role**:
As a Technical Delivery Platform Engineering Manager this role has a post sales focus on the delivery, performance, maintenance and growth of the customers technical solution and is a hybrid mix of hands-on technical engineering and implementation of customer innovation and enhancement work, consultancy and service governance.

This key role provides proactive Technical Delivery management and Leadership to designated customers to deliver to customers’ needs, contractual commitments and oversee the delivery of the services and will work closely with account management, solutions, delivery and capability teams within NCS.

The Technical Delivery Platform Engineering Manager is the customer advocate within the business for the managed services we deliver, ensuring the supporting teams are clear of the customers’ needs and support requirements. As a respected Managed Services specialist, the role supports our customer operational requirements and is viewed as critical role by customers. It is critical that the incumbent understands the technology market, and client needs, to deliver relevant and leading managed services and solutions.

**Responsibilities**:

- Identify business opportunities (sales, optimisation and cost reductions) in the customer’s environment and work closely with the Markets team to design and execute solutions that add value to the customer’s business.
- Use Incident and Problem Management techniques to drive technical resolver groups in the resolution, root cause analysis, corrective and preventive actions to ensure performance levels are met and exceeded and customer expectations are managed.
- Oversee ongoing change management to ensure the operational solution remains appropriate, suitable and adequate according to the Agreement.
- Provide E2E technical management, leadership and direction to internal service and technical representatives on the development, operation and maintenance of the customers’ services infrastructure.
- Support and add value to customer driven technology outcomes.
- Maintain architecture, design and roadmaps of in scope services and systems in alignment with tactical and strategic NCS and customer objectives.
- Manage vendor performance on technical issues; and answer complex technical questions and be and continue to be well versed/proficient in the customer solution.
- Manage vendor performance on technical issues; and answer complex technical questions and be and continue to be well versed/proficient in the customer solution.

**Qualifications** About you**:
**PRODUCT/SOLUTION SPECIFIC**
- Strong hands-on background in Platform Engineering/Cloud Engineering
- Deep understanding of GCP services and their capabilities, including Compute Engine, Kubernetes, Cloud Storage, Cloud SQL, Cloud Networking, Cloud Monitoring, Cloud Logging, and more.
- Understanding of GCP Architecture
- Experience in Python or Terraform
- Experience with DevOps practices and CI/CD pipelines.
- Experience with containerization technologies like Docker and Kubernetes.
- Experience in Data Engineering, Data Security and Data Architecture
- Previous Consulting experience and dealing with clients directly

**CHALLENGES**:

- Managing internal and external stakeholders who often have different set of concerns
- Balancing customer and business needs across competing priorities
- Working within a team environment, comprised of a number of diverse roles to ensure the customer sees a cohesive, customer focused and high value Managed Service.
- Ability to stay abreast of emerging products across the industries, reading and interpreting the evolving technical needs of the market.
- Managing conflicting high impact incidents concurrently across multiple customers.
- Operate in complex and demanding technical environments that demand tight timelines and budgetary constraints.
- Initiate and manage projects as required to achieve customer performance optimisation whilst maintaining commercial integrity of the account and optimal contracted performance.
- Represent customer technical requirements and business drivers into the business and translate into technology-based solutions.
- Translate proposed technical solutions into required customer benefits to largely non-technical senior customer management.

**Additional Information*

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