Event and Incident Coordinator

4 weeks ago

Canberra, Australia Leidos Full time

Company Description

People join Leidos Australia for many different reasons. The interesting projects. Supportive and open-minded colleagues. The opportunities to develop. What unites us is the fact that everything we do benefits and safeguards Australia in some way. We’re proud of our Mission to make the world safer, healthier and more efficient, and every Leidos team member has a valued role to play - to Be the difference.

**Job Description**:
Come join us on the Centralised Processing (CP) program within the Department of Defence and elevate your career. CP is a key ICT program with the Department of Defence to supply IaaS, PaaS and SaaS to underpin Australia’s largest private cloud network.

The role of the Event and Incident Coordinator is within the Incident Management team, the Incident Management process ensures restoration of high priority Incidents within SLA, utilising the proactive management of incoming events and alerts.

People join Leidos Australia for many different reasons. The interesting projects. Supportive and open-minded colleagues. The opportunities to develop. What unites us is the fact that everything we do benefits and safeguards Australia in some way. We’re proud of our Mission to make the world safer, healthier and more efficient, and every Leidos team member has a valued role to play - to Be the difference.

**Your New Role**

The mission of the team is to provide an effective enterprise-wide ability to proactively monitor, respond and report on system and infrastructure health to key business, executive and operational stakeholders in real-time.

**Key activities include**
- Ensuring that event monitoring is conducted in line with appropriate treatment plans
- Ensuring appropriate actions are taken place to reduce the amount of high priority incidents through event monitoring.
- Working as a team to ensure monitoring is effective
- Ensuring accurate and meaningful handover of managed cases at shift handover
- Ensuring all incidents cases and records are accurately maintained and are of quality in content
- Monitoring, management and reporting of areas of focus for multi service provider job queues
- Participating in assessments of the maturity and effectiveness of the Incident processes.
- Continuous improvement of Standard Operating Procedures (SOPs) to assist in day to day running event and incident activity
- Provide first level support for Incident Management activities across rostered shifts
- Support the high Major Incident Team after hours

**Qualifications**:
**About You and What You'll Bring**
- Experience within an IT service desk environment
- Ability to work in a team environment as well as autonomously in a professional environment.
- Ability to assist in the resolution of conflict
- Strong customer service focus with the ability to empathise as well as prioritise
- Proven ability to deliver a quality client service, under direction
- Ability to develop and maintain productive internal and external relationships, partnerships and networks
- Ability to work on a rotating 24/7 roster

Desirable:

- ITIL V4 Foundations or Higher desirable

Additional Information

  • Event and Incident Coordinator

    5 days ago

    Canberra, ACT, Australia Leidos Full time

    Company DescriptionPeople join Leidos Australia for many different reasons. The interesting projects. Supportive and open-minded colleagues. The opportunities to develop. What unites us is the fact that everything we do benefits and safeguards Australia in some way. We're proud of our Mission to make the world safer, healthier and more efficient, and every...

  • Event and Incident Coordinator

    4 weeks ago

    Canberra, Australia Leidos Full time

    Job DescriptionCome join us on the Centralised Processing (CP) program within the Department of Defence and elevate your career. CP is a key ICT program with the Department of Defence to supply IaaS, PaaS and SaaS to underpin Australia’s largest private cloud network.The role of the Event and Incident Coordinator is within the Incident Management team, the...

  • Event and Incident Coordinator

    3 weeks ago

    Canberra, Australia Leidos Full time

    Job DescriptionCome join us on the Centralised Processing (CP) program within the Department of Defence and elevate your career. CP is a key ICT program with the Department of Defence to supply IaaS, PaaS and SaaS to underpin Australia’s largest private cloud network.The role of the Event and Incident Coordinator is within the Incident Management team, the...

  • Event and Incident Coordinator

    4 weeks ago

    Canberra, Australia Leidos Full time

    Company Description People join Leidos Australia for many different reasons. The interesting projects. Supportive and open-minded colleagues. The opportunities to develop. What unites us is the fact that everything we do benefits and safeguards Australia in some way. We’re proud of our Mission to make the world safer, healthier and more efficient, and...

  • Event and Incident Coordinator

    3 weeks ago

    Canberra, Australia Leidos Full time

    Company Description People join Leidos Australia for many different reasons. The interesting projects. Supportive and open-minded colleagues. The opportunities to develop. What unites us is the fact that everything we do benefits and safeguards Australia in some way. We’re proud of our Mission to make the world safer, healthier and more efficient, and...

  • Event and Incident Coordinator

    5 days ago

    Canberra, ACT, Australia Leidos Full time

    Company DescriptionPeople join Leidos Australia for many different reasons. The interesting projects. Supportive and open-minded colleagues. The opportunities to develop. What unites us is the fact that everything we do benefits and safeguards Australia in some way. We're proud of our Mission to make the world safer, healthier and more efficient, and every...

  • Event and Incident Coordinator DDS&S

    4 weeks ago

    Canberra, Australia Leidos Full time

    Company DescriptionPeople join Leidos Australia for many different reasons. The interesting projects. Supportive and open-minded colleagues. The opportunities to develop. What unites us is the fact that everything we do benefits and safeguards Australia in some way. We’re proud of our Mission to make the world safer, healthier and more efficient, and every...

  • Event and Incident Coordinator DDS&S

    3 weeks ago

    Canberra, Australia Leidos Full time

    Company DescriptionPeople join Leidos Australia for many different reasons. The interesting projects. Supportive and open-minded colleagues. The opportunities to develop. What unites us is the fact that everything we do benefits and safeguards Australia in some way. We’re proud of our Mission to make the world safer, healthier and more efficient, and every...

  • Incident Coordinator

    2 months ago

    Canberra, Australia Kinetic IT Full time

    **Job no**: OCREQ0022309 **Employment type**: Full Time **Location**: Canberra **Categories**: Service Desk & IT Support, Other We’re on the lookout for an Incident Coordinator available to work on a 24/7 rotating roster to join the Kinetic IT team. You will play a critical role coordinating the prioritisation and resolution of priority incidents...

  • Incident and Event Analyst

    3 weeks ago

    Canberra, Australia Leidos Full time

    Company Description People join Leidos Australia for many different reasons. The interesting projects. Supportive and open-minded colleagues. The opportunities to develop. What unites us is the fact that everything we do benefits and safeguards Australia in some way. We’re proud of our Mission to make the world safer, healthier and more efficient, and...

  • Incident Coordinator

    1 month ago

    Canberra, Australia Kinetic IT Full time

    ABOUT THE OPPORTUNITY We’re on the lookout for an Incident Coordinator available to work on a 24/7 rotating roster to join the Kinetic IT team. You will play a critical role coordinating the prioritisation and resolution of priority incidents within a large-scale Federal Government environment. Your focus with be restoring services for priority...

  • Incident Coordinator

    5 days ago

    Canberra, ACT, Australia Kinetic IT Full time

    ABOUT THE OPPORTUNITY We're on the lookout for an Incident Coordinator available to work on a 24/7 rotating roster to join the Kinetic IT team. You will play a critical role coordinating the prioritisation and resolution of priority incidents within a large-scale Federal Government environment. Your focus with be restoring services for priority...

  • Incident Coordinator

    3 weeks ago

    Canberra, Australia Kinetic IT Full time

    **Job no**: OCREQ0021280 **Employment type**: Full Time **Location**: Canberra **Categories**: Service Desk & IT Support In this role, you’ll be in charge of the prioritisation, management and resolution of ICT Incidents ensuring swift restoration to ICT Capabilities. This function is in support if a Federal Government Department, supporting the 3rd...

  • Incident Coordinator

    5 days ago

    Canberra, ACT, Australia Kinetic IT Full time

    Job no: OCREQ0021280Employment type: Full TimeLocation: CanberraCategories: Service Desk & IT SupportIn this role, you'll be in charge of the prioritisation, management and resolution of ICT Incidents ensuring swift restoration to ICT Capabilities. This function is in support if a Federal Government Department, supporting the 3rd largest fixed line network...

  • Incident Managers

    2 months ago

    Canberra, Australia Powerdata Group Consulting Full time

    Open to: **NV1 Holders Only** location: **Canberra** **6 + Months** **Contract** The Incident Manager supports the ICT Change Manager in the day to day management of matters relating to incidents for technical ICT and core business operations, processes within the Service Operations Section of the Digital Technology Branch, including participating in...

  • Incident Manager

    2 months ago

    Canberra, Australia HiTech Personnel Full time

    **Reference #**: - JF/NL0786**Title**: - Incident Manager - FED GOVT**Category**: - ICT**Location**: - ACT**Work Type**: - Contract**Remuneration**: - $Neg**Term**: - 6 months**Description**: - **Exciting opportunity within a Leading Federal Government Department**: - **6-month contract + extensions!!**: - **Rewarding Rates!** One of Australia’s...

  • Itil Incident Coordinator

    2 weeks ago

    Canberra, Australia Leidos Full time

    Company Description The first thing you learn at Leidos Australia is to leave current thinking at the door. Our aim is to make the world a safer, healthier and more efficient place, but we won’t get far using existing ideas. We need incisive minds like yours to weave together information technology, engineering and science skills into practical solutions...

  • Itil Incident Coordinator

    2 months ago

    Canberra, Australia Leidos Full time

    Company Description The first thing you learn at Leidos Australia is to leave current thinking at the door. Our aim is to make the world a safer, healthier and more efficient place, but we won’t get far using existing ideas. We need incisive minds like yours to weave together information technology, engineering and science skills into practical solutions...

  • Itil Incident Coordinator

    2 weeks ago

    Canberra, Australia Leidos Full time

    Company Description The first thing you learn at Leidos Australia is to leave current thinking at the door. Our aim is to make the world a safer, healthier and more efficient place, but we won’t get far using existing ideas. We need incisive minds like yours to weave together information technology, engineering and science skills into practical solutions...

  • Itil Incident Coordinator

    2 weeks ago

    Canberra, Australia Leidos Full time

    Company Description The first thing you learn at Leidos Australia is to leave current thinking at the door. Our aim is to make the world a safer, healthier and more efficient place, but we won’t get far using existing ideas. We need incisive minds like yours to weave together information technology, engineering and science skills into practical solutions...