Reservations Manager

3 months ago

Sydney, Australia MERCURE Full time

**Company Description**
Most people have goals and dreams of what they want to do and where they want to be in life. At Mercure Sydney, we have created a culture that provides you with the ability to aspire to great things and develop into the person you want to be. From our passionate and professional team to our training and development culture, we are dedicated to providing our staff with an exciting work environment.

As the flagship hotel for the Mercure brand within Australia we invite you to belong to something bigger. We are a big hotel, looking for some big talent We are and will continue to be, ANYTHING BUT NORMAL.

Reporting directly to the Cluster Director of Sales & Marketing, the Reservations Manager holds a pivotal role in overseeing room inventory for Mercure Sydney (517 rooms) and ibis Sydney World Square (166 rooms). This position entails fervently training and guiding our team towards success, alongside maintaining the seamless functioning of day-to-day operations within the Reservations department. We seek an individual with exceptional leadership and motivational capabilities, coupled with the aptitude to collaborate closely with various departments to achieve the objectives of both hotels.
**Qualifications**
To qualify for this position, you must hold full Australian working rights. We seek individuals who are detail-oriented, organized, and possess excellent communication skills. You should demonstrate an outcome-driven approach towards achieving performance and results, coupled with a natural talent for building and nurturing both internal and external client relationships. Experience in a comparable, high-volume hotel environment is essential, along with proficiency in tools such as Opera Cloud, OSEM, and Accor Reservations Systems. Additionally, familiarity with OTA/GDS systems is a prerequisite.
**Additional Information**
At Accor, our relentless pursuit is to craft extraordinary guest experiences. Every action we take is aimed at ensuring our guests Feel Welcome and Feel Valued. With a presence in over 90 countries encompassing more than 4,000 properties, we epitomize international hospitality. Mercure Sydney & ibis Sydney World Square stand out as top-performing hotels, presenting unparalleled opportunities for career advancement. We provide outstanding avenues for professional growth across a spectrum of beloved brands, spanning from prestigious five-star luxury establishments to budget-friendly accommodations.

**Benefits**:

- Hotel and dining discounts worldwide, across the Accor network
- Attractive food & beverage discounts in-house
- On-site parking included
- Central location - located close to all major forms of public transport
- Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun
- Access to Accor training programs and career opportunities
- Free 24 Hour access to our Employee Assistance Program
- Salary $70,000 - $75,000 + super

At Mercure Sydney, everything we do is from the heart - we obsess over making our guests happy, we show grit and determination, working together to get the job done, we celebrate each other’s unique-ness and always go the extra mile to make someone’s day.

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

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