Manager - Contracts & Continuous Improvement (Ci)

6 months ago

West Perth, Australia Veolia Environmental Services Full time

**The Opportunity**:
**About North West Alliance**

Founded in 2013, North West Alliance is a partnership between Palyku Traditional Owner investment group, Emu Nest, and global environmental services company, Veolia.

The 50% Aboriginal-owned, independently operated company brings together the best of indigenous and western knowledge on sustainability in order to care for Country and generate economic impact. So far, we have generated over $100 million in economic impact to the Pilbara region.

North West Alliance is the largest Aboriginal waste company in the Pilbara, with waste transfer stations located throughout the region. We service major mining and oil & gas companies in Western Australia, employing over 100 people and achieving a consistently high rate of Aboriginal and female engagement.

We are proud to demonstrate best practice with regard to a successful partnership between a Traditional Owner group and a publicly-listed, international company. We attribute our success to our focus on creating long-term value, and fostering a sense of belonging, trust, accountability and autonomy with our kinship network.

As our Senior Contracts Manager for North West Alliance, you will be the key liaison between North West Alliance Contract Delivery Managers, operations and key stakeholders from our largest and most significant clients. Managing members of our Contract Management team, you will work collaboratively with the team to ensure mutual satisfaction on both sides of our contracting relationships. Drawing on your understanding and experience of complex contract management activities as a service provider, your skilled stakeholder management will help you understand all contractual obligations and ensure North West Alliance meets those obligations. Your attention to detail and ability to analyse contract terms will enable you to ensure pricing, invoicing and reporting are all servicing both the client and North West Alliance in a consistent and businesslike manner. Your communication and negotiation skills will also be key to your success.

**What's on offer**:

- Oversee the management of contracts between North West Alliance and our key clients in the Pilbara Region
- Maintain contract governance and all aspects of quality and service delivery
- Join the market leader in Ecological Transformation
- Full time, permanent position.

**What you'll be responsible for**:

- Keep operational management informed regarding contract performance of the business units within the region to ensure client satisfaction is maintained.
- Position North West Alliance to be able to respond to contract challenges and opportunities. e.g. resourcing, compliance, strategic planning, growth, retention, service excellence etc.
- The development, management and implementation of North West Alliance sustainability strategy and schedule in relation to relevant contracts.
- Identify, develop, propose and endorse equipment, capability and continuous improvement opportunities for internal approval.
- Organise and/or attend client and internal meetings as required or requested.
- Attend client operational sites regularly to ensure services are compliant with contract requirements and opportunities for improvement are identified and executed.
- People management and associated Performance Reviews in line with company policies.

**What you'll need to be successful**:

- Several years relevant experience in a similar management / contract management / continuous improvement oriented role, preferably in the waste management industry, but not essential.
- Demonstrated experience in managing client expectations, effectively liaising between clients and the business and excellent negotiation, contract interpretation and problems solving skills.
- Team management, leadership and development skills.

**A Veolia Career**:
All of our employees are entitled to the following NWA and Veolia benefits:
Our Veolia Cares policy enables parental leave to be offered from day one of your employment regardless of whether you’re on a permanent or fixed term contract
Employee share plan
Annual salary review with bonus
Support to pursue educational and development opportunities
Access to endless career options and pathways, Veolia promotes from within
Employee Assistance Program (EAP)
Bupa health insurance discount
Corporate Discounts
Fitness Passport
Volunteer Opportunities
Salary sacrificing (i.e. super, novated leases)

We are a Circle Back Initiative Employer and commit to respond to every applicant.

Our environmental solutions help customers preserve and renew our natural resources, creating a better future for our planet. Here, you’ll have the opportunity to build your career, and a more sustainable world.

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