Admissions Officer

2 weeks ago

Clayton, Australia Monash University Full time

**The Opportunity**

Supporting the Admissions Manager, Admission Officers will:

- Act as a source of expert advice to the customer in relation to Monash Residential Services
- Provide high-quality data entry and reports to key stakeholders to facilitate the management and care of residents on campus
- Provide Accounts Receivables advice, support and information to the Research and Revenue Accounting Services staff, faculties/portfolios and external customers
- Plan, participate and provide feedback in relation to a range of Monash Residential Services promotional events such as Change of Preference Day, Monash Open Day, accommodation expos and forums
- Train, monitor and supervise others on standard admissions procedures and policies

To be successful in this role, the right applicants would:

- Deliver exceptional resident experiences at every part of the journey including admissions, arrivals, departures and throughout their stay
- Make recommendations to residents in terms of local area, policy and procedures, and other relevant information
- Respond to and collect feedback, concerns or complaints from residents and follow up/report as required
- Intermediate to advance knowledge of MSExcel would be essential in collating and reporting on data
- Stay on top of systems and procedures, including cash handling, payments and the PMS reservation system

Knowledge of university systems including Starrez, SAP, Callista, G-Suite, Microsoft Office Suite or equivalents is highly desirable.

**Join the pursuit of our purpose to build a better future for ourselves and our communities - **#ChangeIt** with us.**

Whilst this role is worked on-site, we have a range of policies in place enabling staff to combine work and personal commitments more easily.

At Monash University, we are committed to being a Child Safe organisation. This position at the University will require the incumbent to hold a valid Working with Children Check.

**Enquiries**

Mr Jeremy Longstaff, Residential Services Business Manager, +61 3 9902 5823

**Position Description**

Admissions Officer

**Closing Date**

Wednesday 20 September 2023, 11:55pm AEST

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