Application Support Analyst

3 weeks ago

Illawarra, Australia The Disability Trust Full time

**About this opportunity**:
Reporting to the Executive General Manager - Communications & Customer Experience, the Application Support Analyst provides knowledge and expertise in The Disability Trust’s existing Salesforce instance and provides input and advice on solution elements throughout replacement of the current Client Management System.

This is a critical role within IT Operations which requires a hands-on approach now, and in the future, as the organisation grows. We are looking for someone who can hit-the-ground running from day one, own the role and be a key contributor to the team, with role responsibilities that include:

- Managing incidents, problems & changes through Service Manager ticketing system
- Stakeholder management with key business users
- Driving ITSM/ITIL processes within the organisation
- Identifying recurring problems and implement process and system enhancements to drive continual improvement

**The skills and competencies we are looking for are**:

- Salesforce experience
- Strong customer service, stakeholder management and communication skills
- Experience with SQL Database querying and with MS Excel
- Experience with data migration to the Salesforce platform
- Sound understanding of standard objects in the Salesforce object model
- Knowledge of the NDIS and experience using Lumary would be highly regarded.

**We will offer you**:
The Disability Trust is a well-established not-for-profit organisation, providing best practice services and support to enhance the lives of people with disabilities and their families. We are well placed to lead the sector, having robust systems and processes, highly skilled staff and an attractive development program. We are dedicated to quality at all organisational levels with a clear commitment to quality of care for our clients.

The annual salary for the role ranges from $98,000 - $102,000 including superannuation, negotiable based on qualifications and relevant experience. Additionally, we offer you:

- Attractive not-for-profit salary packaging options (around $15k in tax free earning potential)
- 5 weeks of annual leave per annum
- A bonus day off for your birthday
- Option for Flexible Public Holiday leave for days of cultural or religious significance
- An extensive paid learning and development offering
- A flexible parental leave program
- Staff recognition and reward programs
- Access to an Employee Assistance Program for you and your family

**Next Steps**:

- Eligibility to Apply: Australian citizenship or permanent residency is an essential requirement for applicants to be considered for the position._

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