Spare Parts Interpreter

2 weeks ago

Darra, Australia Jungheinrich Australia Full time

Join us, a global market leader with a growing footprint here in Australia.
- Well regarded German multinational organisation with superior products.
- Based in Darra, Brisbane.

**About us**:
Jungheinrich is one of the world’s largest & most successful intralogistics and materials handling equipment providers. Headquartered in Hamburg, Jungheinrich employs over 19,000 people across 41 countries and recognised a turnover of 4.1 billion Euro in 2021.

In Australia, we have 250 employees across 6 offices nationally - Adelaide, Melbourne, Sydney, Brisbane, Townsville, and Perth.

We are proud of our growing national footprint which we attribute to our high quality and cost-effective products.

**About the role**:
Reporting to the Parts & Service Support Supervisor, you will be part of the parts interpretation team. You will be responsible for the active parts support for external and internal customers, as well sale of spare parts to the market. This includes identification of parts and part numbers, preparation of official quotes and following up to ensure delivery commitments are achieved.

This role is for someone that has a passion for spare parts and wants to take the next step in their career by joining a global market leader with real potential for career progression.

**Core tasks:

- **
- Customer care & requirements
- Technician parts support
- Spare parts interpreting (incl. information about price & availability)
- Quote creation including parts for Technicians, SSR, Dispatcher & Service Manager (incl. the monitoring and sale for customer)
- Ensure that the ERP is updated and policies and procedures are followed
- Ensure quality assurance policies and procedures are followed

**Your key attributes**:
To be successful in the position you will be highly organised, methodical and have an eye for detail. You will have sound knowledge and skilled use of the main professional methods, processes and regulations in the respective field of work, focusing on laws and regulations or administrational topics.

Along with previous experience within a Sales and/ or After Sales or Service environment you will bring the skills and knowledge in spare parts interpretation and after sales product knowledge.

**Core Skills:

- **
- Excellent communication and customer service skills
- Negotiation & Sales experience
- A solution focused approach
- Problem-solving skills
- Ability to meet deadlines and manage competing priorities
- Excellent Administration Skills
- ERP knowledge

**What you can expect at Jungheinrich**:
We recognise that the commitment of our employees is the basis for our success and we continuously invest in talent. We encourage a culture of openness, integrity and mutual respect everywhere, all the time.

Be part of a secure group that is geared towards sustainable, profitable growth and a solid financial position. It's your chance: Realize with us the big goals that we have set for ourselves - with a lot of energy and a lot of innovative strength.

**What’s in it for you**:

- Competitive wages and an attractive remuneration package
- Access to corporate health insurance benefits amongst others
- Supportive team culture with a genuine focus on work-life balance
- Required tools of the trade (mobile phone, laptop etc.)
- Job security with an international market leader
- Continuous training opportunities both locally and interstate
- Opportunity for career progression
- Recognition for your contributions

**How to Apply**:
We are proud of our leading reputation within the industry

If you share our bold vision of shaping the future of intralogistics, we invite you to click "Apply" to submit your cover letter and resume.

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