Parts Interpreter
4 weeks ago
Job Description:
Position Summary
The Parts Interpreter is responsible for partnering with our customers to ensure they get the right part, at the right place, at the right time. They do this by providing exceptional customer service in our customer call centre, entering orders into our ERP, liaising with logistics companies to track orders, and working with our internal team to provide accurate ETAs to customers.
**Responsibilities**:
- Prior Parts interpreting experience preferred.- Previous industry experience highly preferred.- Excellent written and verbal communication skills, pays attention to detail.- Be highly driven, motivated, and willing to go the extra mile for our customers.- Able to work under pressure, Results-orientated and able to meet deadlines.- Able to work closely within a small team.- Basic computer skills (e.g. Outlook).
Position Qualifications- Provide specialist, timely advice and aid to our internal and external customers.- Maintain Service Level delivery to ensure customer satisfaction.- Timely follow up of Parts Orders in transit, liaising with transport companies to track orders.- Daily communication to our customers to inform of any updates on dispatch of goods.-
- Upsell parts and accessories to our customers by providing a one stop shop service.
If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.
Terex Overview:
At Terex, we fully embrace the increasingly diverse world around us and strive to create an empowering and welcoming workplace culture. We are a $4.0 billion publicly traded global manufacturer of materials processing and aerial work platform products and services. We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact.
While our operations are global, each office or factory is a close-knit community. We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement. It's an exciting time to be part of the expanding manufacturing sector - come join us
Additional Information:
We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions, ensuring equity within our workplace. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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