Tech Crew Technician

3 days ago

Adelaide Region SA, Australia HAYS Full time

An exciting opportunity for a technical and customer focussed individual with IT Support/ Desktop experience.

**Your new company**
This well-regarded organisation within the education sector is customer centric and possesses a supportive and flexible organisational culture. An exciting opportunity currently exists for a highly motivated technical and customer focused Tech Crew Technician to join their team to work in an enterprise environment.

**Your new role**
Tech Crew Technician provides technical end user IT support for the organisation operating environment including operating systems and a variety of both mainstream software packages and specialist teaching/research hardware and software across the various sites and facilities at which the organisation has a presence. The Tech Crew Technician is responsible for identifying and resolving incidents, advising staff and students on technical matters, providing information to the business on issues in the operating environment, and documenting solutions. Few key duties and responsibilities mentioned below.
- Provide advice and support to clients on a broad range of IT platforms within a large-scale environment.
- Promptly and professionally respond to and identify and resolve incidents and service requests received from stakeholders at all levels of the organisation.
- Where incidents are not resolved at first point of contact, analyse, and diagnose the incident and assign to an appropriate person with sufficient information to expedite resolution of the incident.
- Provide technical guidance for students and staff as required in resolving incidents with hardware, software and devices as required.
- Assist with development, identify, and suggest initiatives that may result in efficiencies in work practices, policies, processes, and increased quality improvements.
- Identify and report on regularly occurring problems so permanent solutions may be investigated.
- Follow IT service management processes (incident, problem request, change).
- Update customers regularly as to the progress of their incident and escalate matters as required.
- Follow all relevant Information Technology and Digital Services processes and procedures for work performed.
- Prioritise and manage open cases and ensure that the work queue is progressed in a timely manner and customer satisfaction levels are adhered to.
- Exhibit a flexible approach to working on a roster and provide necessary cover where needed.

**What you'll need to succeed**
- A team player who actively contributes to their team providing support to other team members to help them get the job done, meet goals or manage projects.
- Experience in a customer facing service environment and ability to liaise effectively with a diverse range of users.
- Experience working effectively in a team environment.
- Excellent organisation skills and the ability to demonstrate practical troubleshooting and problem analysis techniques
- Actively participates in own professional development and growth.
- An understanding of IT service standards, SLAs and KPIs
- Demonstrated ability to promote the organisational values of integrity, respect, collegiality, excellence and discovery, and a commitment to positively comply with the associated behaviour expectations.

**What you need to do now**

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2679787

  • Tech Crew Specialist

    6 months ago

    Greater Adelaide SA, Australia The University of Adelaide Full time

    **(HEO6) $86,360 - $93,285 per annum plus an employer contribution of 17% superannuation.** **Full time, Continuing position** **Tech Crew Technician** We are looking for an enthusiastic individual that is interested in providing IT support services comprising onsite face to face support and teaching technologies to staff and students at the University of...

  • Customer Service, Sales

    7 days ago

    Adelaide Region SA, Australia PTC Phone Tech & Comm Full time

    **About Us**: PTC Phone Tech & Comm are the market leader in all things Mobile & Tech! Established in 2009 and still family owned to this day our specialty is phone accessories and express phone repairs. With a vision for the future and continuing to expand our brand and product range we have over 80 stores and no plans to slow down. Our product range...

  • Service Tech X 2

    6 months ago

    Adelaide Region SA, Australia ACRWORLD Full time

    Mechanical and electrical roles available - Project near Snowtown **Service Technician x2 - Major Wind Farms - Snowtown SA - 12 months+ contracts** **Opportunity available for either experience Wind Techs or people looking for entry into the Wind Industry! Electrical or Mechanical background.** ***: **About the Company** This company is one of the world's...

  • Field Technician

    5 days ago

    Adelaide Region SA, Australia HAYS Full time

    Use your pervious experience as a field tech to assist the Geology team at Olympic Dam. **Your new company** Our client is among the world’s top producers of major commodities including iron ore, metallurgical coal, copper and uranium. They extract and process minerals, oil and gas from its production operations located primarily in Australia and the...

  • Junior Field Tech

    7 months ago

    Adelaide Region SA, Australia Found People Full time

    Cutting Edge AV Technology Projects - National clients. - Family Friendly company with a great culture. - Up to 85k plus super, EAP and Quarterly Bonuses **About the company** Award Winning Audio Visual / ICT Digital Integration company located close to Brisbane CBD. They have a family orientated environment and friendly supportive team. At the forefront...

  • Hardware/electronics Technician

    7 months ago

    Adelaide Region SA, Australia Cleared ICT Full time

    Location: - Adelaide - Sectors: - Cyber Security, Engineering, ICT - Employment type: - Permanent - Salary: - Negotiable - Contact name: - Daniel Crowe- Job reference: - BBBH1664_1699343291 - Published: - about 2 hours ago Cleared are working with a world-leading deep-tech company with a strong pipeline of work in the Defence and Space sectors & are...

  • Hardware/electronics Technician

    7 months ago

    Adelaide Region SA, Australia Cleared ICT Full time

    Location: - Adelaide - Sectors: - Cyber Security, Engineering, ICT - Employment type: - Permanent - Salary: - Negotiable - Contact name: - Daniel Crowe- Job reference: - BBBH1664_1699398121 - Published: - about 12 hours ago Cleared are working with a world-leading deep-tech company with a strong pipeline of work in the Defence and Space sectors & are...

  • Refrigeration and Air Conditioning Technician

    7 months ago

    Adelaide Region SA, Australia En3rgy Solutions Full time

    **Refrigeration & Air Conditioning Technician** En3rgy Solutions is a NEW Dynamic Company founded and focused on providing energy-saving products and systems to Adelaide's existing homes and businesses, En3rgy Solutions management is a talented, diverse and experienced set of leaders, building a winning team of on-road service & installation...

  • Casual Audio Visual Technicians, Adelaide

    7 months ago

    Adelaide Region SA, Australia Adelaide Venue Management (AVM) Full time

    Get hands on working with the latest technology in the industry - Add your creative mark and be part of a growing and dynamic team - Develop your career with additional training and growth opportunities **The Organisation** Adelaide Venue Management Corporation (AVM) operates three of Adelaide’s most iconic and commercially successful event venues - the...

  • Window Cleaning Technician

    6 months ago

    Adelaide Region SA, Australia The Wash Pro Solutions Full time

    **The Role** If you have experience in any of the following types of work, then we want to hear from you. - Window Cleaning (Residential, Commercial and/or High Rise) - Gutter Cleaning - Pressure Washing - Soft Washing - Exterior Cleaning - Working at heights **About The Wash Pro Solution **:As we set our sights on rapid expansion, we're on the lookout for...

  • Extrusion Operator

    3 days ago

    Adelaide Region SA, Australia Appoint Full time

    Australian owned International success story - Career development opportunities - Competitive hourly rate - Permanent Position **The Appointment** This packaging company is a national leader in their field and has a global presence. They are an Australian-owned manufacturer, printer of têxtiles, and distributor of packaging solutions. They are invested in...

  • Field Technician IT Support Onsite

    7 days ago

    Adelaide CBD, Australia TCG TECH Full time

    Looking for general IT support technician. Need occasionally to go to clients site do perform work. Must be able to fix problems onsite. Requirements - Experience in supporting general end users - Communicate well in English - Have your own car - COVID vaccination certificate Pay $25-30/hour. Full time, part time, casual, contractors **Job Types**:...

  • Refrigeration Technician

    7 months ago

    Greater Adelaide SA, Australia Recruitment Vision Full time

    FIFO Adelaide or Pt Augusta - 8 days on 6 days off Roster - Excellent Hourly Rate **About the role** We are seeking expressions of interest for HVAC/Refrigeration Technicians to join our clients operations team. The position will be based at a Mine Site in the Northern Flinders Ranges. You will play a vital role in the maintenance team keeping HVAC and...

  • Service Technician

    3 days ago

    Adelaide Region SA, Australia Aggreko, LLC Full time

    Around the world, people, businesses, and countries are striving for a better future. A future that needs power and the right conditions to succeed. We’re the people who keep the lights on and control temperature. We are hiring immediately for a Service Technician - Mechanic - a role that is critical in making sure our customers get the electricity,...

  • Av / Matv Field Technician - Service & Maintenance

    7 months ago

    Greater Adelaide SA, Australia Found People Full time

    Up to $100k Base plus super and generous Overtime - Audio Visual Technician with MATV, Antenna Install Skills - Excellent Team Culture and Diverse Projects to keep you interested **FIELD AV / MATV TECHNICIAN ROLE - BEST ONE THIS YEAR!** **About the company** Award Winning, National Critical Communications company based in** Melbourne. **They have a...

  • Field Tech Medical

    3 days ago

    Adelaide Region SA, Australia Roc Consulting Full time

    JOIN A NATIONAL BUSINESS IN THE MEDICAL EQUIPMENT SPACE - HIGHLY COMPETITIVE SALARY + FULL CAREER SCOPE + TIGHT KNIT CULTURE - GREAT WORK LIFE BALANCE - COMPLETLY FIELD BASED ROLE - 100K + PACKAGE - GREAT EARNING POTENTIAL WITH EXTRA BONUSES - 60+ YEAR OLD AUSSIE COMPANY **Position**: The position of Service Technician has now become available due to...

  • Radio Technician Adelaide

    7 days ago

    Adelaide Region SA, Australia Itch Full time

    Join Australia's leading Communication company with room to grow your career - Project work and maintenance for plenty of variety - Great salary with overtime available, plus your own dual cab ute! **THE WHO, THE WHAT AND THE WHERE** Our client is a well-established business in the commercial and industrial telecommunications space, they service major...

  • Casual Audio Visual Technicians, Adelaide

    7 months ago

    Greater Adelaide SA, Australia Adelaide Venue Management (AVM) Full time

    Get hands on working with the latest technology in the industry - Add your creative mark and be part of a growing and dynamic team - Develop your career with additional training and growth opportunities **The Organisation** Adelaide Venue Management Corporation (AVM) operates three of Adelaide’s most iconic and commercially successful event venues - the...

  • Service Technician

    2 months ago

    Greater Adelaide SA, Australia Sandvik Full time

    Sandvik Mining and Rock Solutions Service Technician - Pooraka | Adelaide SA About Sandvik Sandvik Mining and Rock Solutions is a globally recognized leader in supplying equipment, tools, parts, service, and technical solutions for the mining and construction industries. As a business area within the Sandvik Group, we are proud to employ approximately...

  • Scheduling Analyst

    7 days ago

    Adelaide Region SA, Australia Zoom Recruitment Pty Ltd Full time

    Adelaide, Melbourne or Brisbane based position - Hybrid working arrangement on offer - Immediate start **The Company** Zoom Recruitment have partnered with a leading ASX listed energy infrastructure provider which manage and operate a diverse portfolio of gas, electricity, solar and wind assets. Currently, this organisation delivers approximately half of...