Manager, IT Business Partnering/ Chapter Lead

2 weeks ago

Sydney, Australia HCF Full time

**About HCF**

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.7 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our 2025 Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

**About the role**

Reporting to the Head of IT Business Engagement and Partnering, the Manager/Chapter Lead IT Business Partner is tasked with the overall responsibility to lead the IT Business Partnering team and IT business relationship management function, and for ensuring alignment between IT and business objectives, collaborating closely with employees and management in their designated portfolio, and aligning technology solutions with strategic goals.

The role will develop a deep understanding of the designated divisions business unit plans, objectives, opportunities, and challenges - from day-to-day operations to strategic objectives and projects, and also act as a trusted advisor on all IT related projects, initiatives and relevant matters. This role will drive, foster and promote a collaborative and positive team culture continuing to look for opportunities to make improvements to the ways of working between divisions

**Responsibilities**

The responsibilities of this role include but are not limited to the following:

- Leading the IT Partnership team, managing performance, training and continuous learning for all team members. Ensuring the appropriate quantity and quality of skilled people are available to meet organisational needs.
- Establish and maintain effective relationships with key business stakeholders, acting as a bridge between the allocated business unit and IT.
- Understand business units plans, objectives, opportunities and challenges - including general day to day operations strategic objectives and projects.
- Point of guidance if the business needs IT to deliver on a new opportunity or address a challenge, collating initial analysis (articulate business problem) before it becomes a project or an initiative.
- Understanding of where the business is not fully using functionality that is available.
- Act as a trusted advisor regarding relevant IT related matters.
- Manage and develop the IT business partner team, setting objectives and providing coaching.
- Proactively drive value through improved problem definition, solution clarity, better understanding of how IT can support business units with solutions.
- Have a commercial focus to understand the cost benefit trade offs, the size and impact of issues and the solutions.

**About you**

To be successful in this role, you will demonstrate the following qualifications, experience and skills:

- Bachelor's degree in IT, business, or a related field
- 10+ years of IT experience with at least 5 years in a leadership position
- Demonstrated ability to improve and mature organisational practices.
- Demonstrated ability to engage and pragmatically collaborate with multiple stakeholders to drive enterprise-based outcomes.
- Demonstrated effective leadership and analytical skills.
- Advanced written and verbal communication skills
- Excellent presentation skills
- Able to communicate complex technical issues to a wide variety of audiences, from IT Teams through to business users and senior managers with little or no technical background.
- Experienced with planning, estimating, resourcing and working on multiple projects and BAU initiatives simultaneously.

**Good to have**:

- Advanced knowledge of software development
- Advanced knowledge of analysis methodologies, tools and techniques
- Experience delivering excellent business analysis outcomes on large scale transformation projects

**Culture & Benefits**
- Purpose-driven passion _

At HCF, we’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.
- Wellness and work-life balance_

We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:
**50% subsidy on HCF hospital and/or extras cover**

**18 weeks of parental leave **for all new parents

**Mental health and wellbeing programs, **including workshops, fitness classes, flu vaccinations, skin checks and more

**Discounts on HCF’s products, **including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.
- Collaboration and inclusivity_

We embrace diversity as our strength and are committed to

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