Supervisor, Pm Operations

2 weeks ago

Altona North, Australia Team Global Express Full time

**About Team Global Express**:
**Why TGE**:
We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

**What we offer**:

- Competitive salary above industry standards
- Upskilling, training, mentoring and more to support your career development journey
- Fun and practical employee perks and discounts
- Flexible work, including work from home
- Inclusive parental leave policy that supports all parents & carers
- Peer recognition awards acknowledge when you go above and beyond.

**JOB DESCRIPTION**:
**The Role**

As one of our PM Operations Supervisor’s, you will Supervise operational personnel and infrastructure during the PM shift in order to maximise the value we provide to customers, the productivity of resources employed and the strategic interests of TGE Linehaul. Your attention to detail, passion and strong communication and supervisor skills along with your understanding of how to direct labour and equipment in a cost efficient and effective way to achieve the daily work requirements.

**Primary Duties & Responsibilities**
- As a member of the site leadership team, proactively lead the team/workgroup by setting and maintaining work standards and behaviours, holding team members to account
- Effectively manage labour costs (eg.hours of work and approval of time for team members), ensuring that labour is managed within budget requirements and productivity is optimised
- Provide first-level engagement with team members on performance, conduct and productivity issues, absenteeism, leave requirements and associated matters
- Make sound and timely decisions regarding day-to-day operational matters within area(s) of responsibility and supervision, as per delegated authority
- Display a continuous Improvement approach to constantly define more efficient and effective ways of working, increasing productivity and ensuring safety
- Manage workflow in area of responsibility, at all times ensuring Standard Operating Procedures are followed and meets timeframes, productivity levels and other KPIs as set by Operational Management
- Comply with the reporting requirements for TGE and customers ensuring timeliness and accuracy
- Ensure customer focus is present in all activities undertaken by the team, at all times considering the impact on customer service delivery in decision-making
- Work collaboratively with customers and internal stakeholders (other Supervisors and Managers) to ensure expectations and plans are delivered
- Be the first point of contact for customer concerns and queries, escalating as required

**An inclusive workplace, works for everyone**:
We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

**Our recruitment process**:
**Other things to note**:

- When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
- TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia

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