Nab Customer Service Advisor

3 weeks ago


Melbourne City Centre, Australia HAYS Full time

Join NAB's Docklands HQ and unlock your potential - PR / CITIZENS ONLY.

NAB creates employees who thrive when achieving great results for the customer, the brand and themselves.

**Your new role**

Join a team of dedicated high-performing customer service experts whilst driving the growth and success of NAB's business and its customers.

In this exciting role, you'll handle inbound calls from a diverse base of Corporate and Business customers, tackling a vast range of simple to complex enquiries.

Equipped with up-to-date knowledge of NAB's products and services, you will also have the capacity to educate customers on digital banking.

Your exceptional customer service skills will shine as you assist customers with tasks such as opening new accounts and addressing internet banking queries, assisting with business loans, business cards, and term deposit enquiries with a first-call resolution mindset.

Your journey starts on 3rd of JUNE 2024, with an initial assignment of 12 months.

After completing training, you'll enjoy the flexibility of hybrid work from both home and office. Pay is $34.58 + Super.

Join the team and embrace a dynamic work schedule You'll work on a rotating roster from Monday to Friday, experiencing shifts that range from a start time of 8:00 AM to a finish time of 8:00 PM. Each day brings new challenges and keeps things interesting.
**What you'll need to succeed**
- Customer Service experience (retail, hospitality etc).
- Experience in a Call Centre environment (highly desirable, but not essential).
- Strong communication skills, attention to detail and resilience.
- Must be an Australian / New Zealand Citizen or Permanent Resident.
- Personable, professional with a keen determination to succeed.

**What you'll get in return**

Get ahead of the game and steer your career in the right direction with NAB Joining the Business Direct team presents an incredible chance to become a key member of one of Australia's Top 4 Banks, where you can expect to receive:

- A 10-week extensive training program, aimed at providing you with a deep understanding of NAB's product base.
- Limitless career development opportunities within the banking sector.
- A wealth of resources to support your physical health and well-being, such as our Employee Assistance Program and various well-being initiatives.

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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