Operations Manager, Perth

4 weeks ago

Perth, Australia Lime Full time

Lime is the world's largest shared electric vehicle company. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Named a Time 100 Most Influential Company in 2021, Lime has powered 350+ million electric bike and scooter rides in 200+ cities on 5 continents, saving an estimated 75+ million car trips. Learn more about how we help the world #RideGreen at li.me

As an Operations Manager, you will lead and execute on the local strategy for Perth. You will optimise the fleet, manage a team, and understand what our local riders want. You’ll be the voice of Lime in the community, working with councils, communities and businesses to increase ridership and promote safety. You’ll manage a team of leads, mechanics, and warehouse staff. In this role you’ll oversee and coach them to ensure they perform at their best. You will work in a hyper-local perspective, knowing your community, its suburbs and the way it moves. You will build ‘stuff’ - processes, models, presentations, scripts - and support implementation of high-impact, operationally-driven projects.

**What you'll do**:

- **Be an owner** - Making Perth your own, manage performance, and be responsible for your region’s output
- ** Own local relationships** - Be the face of Lime across the city with local businesses, partnerships and all levels of government
- ** Lead the local strategy**:

- Taking Lime’s vision and interpreting this to the local market, ensuring we're constantly evolving, innovating, and prioritising the right projects to meet business needs
- ** Grow and optimise your market** - Work out how to unlock trip growth in Perth, while optimising for operational efficiency
- ** Build a high-performing team** - Define hiring needs, execute on those needs, and train new team members
- ** Coach contractors** - Manage performance of our ongoing relationship with contractors and increase accountability

**About you**:

- You’re a customer-obsessed, analytical problem solver with excellent attention to detail, and that has a passion for working with stakeholders across the business. You will have experience managing or leading teams - either at your current business, or groups at university or within your local community. You are able to think strategically, solve problems from first principles, and validate your assumptions with data. You enjoy thinking on your feet, using your initiative and executing rapidly.

**You will also be**:

- Tenacious, and able to make decisions in an unstructured environment. We move fast at Lime and you’ll be comfortable with the same.
- Relentlessly curious. You always want to dig deeper and understand why, particularly to understand what our customers need.
- A natural leader with excellent communication skills. Capable of motivating and coaching your team to perform at their highest, and navigating challenging external stakeholders
- Highly analytical, with a keen eye for leveraging data to help our team make more insightful business decisions.
- Resourceful and creative. You're able to build stuff and do a lot with little.
- Detail-oriented and able to maintain a high level of accuracy across all aspects of your work.
- Outstanding proficiency in using Excel / GSheets, and able to write (or keen willingness to learn) SQL. Your friends may describe you as a spreadsheet expert. Experience with Python, or other analytical software is a major plus.

**Preferred experience**:

- 2-5 years’ experience and have worked in one of the following environments before: operations role, consulting, engineering, STEM industries with execution experience, a startup or fast-growth technology business

**What we offer**:

- Opportunity to revolutionise transportation in Australia with the leader in urban mobility solutions
- Ground floor opportunity - shape the strategy of Western Australia
- Scale with a rapidly growing organisation, with significant opportunity for growth
- Play a role in the transformation of urban mobility and sustainability
- Work with a team of successful, fun and motivated people
- Competitive salary and benefits

LI-Onsite

LI-GL1

If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page.

Lime is an Equal Opportunity Employer, but that’s just the start. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to hiring and developing the most talented and globally diverse team - which includes individuals with different backgrounds, abilities, identities and experiences.

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