Head Waiter/waitress

**Love talking about the drinks your customer is drinking? Love to create memorable experiences and interacting with your guests? We are looking for a floor staff to join our team.**

The Fox Hole is located in The Rocks, close to CBD shopping and dining, Barangaroo and Darling Harbour precincts, and more. We are a short walk from Circular Quay train station, ferries, light rail, and plenty of bus stops that connect to all parts of the city.

The Fox Hole boasts a back bar of over 100 gins, 50 whiskies, 20 wines by the glass, seasonal cocktail selection, and a modern British food menu prepared fresh by our kitchen.

**WORK SOMEWHERE AWESOME**

We want to offer you a great job, that is good for your career, and a great environment to work in. We are constantly working on creating a strong culture to support and reward our teams and to make sure we remain a brilliant place to work.

This is an exciting opportunity for someone looking to take charge of our hosts team, supporting the daily operations of the venue, and playing a pivotal role in the guest experience.

**Remuneration**

This role has a base rate negotiable based on your experience (i.e. if you have WSET, wine or spirits experience, or a passion good food please let us know). This is a casual role. A share of the service fee and tips is on offer.

**A world of benefits await you**
- Fully stocked snack bar
- Free meals and drinks when you’re at work
- A generous discount of up to 50% for you and a guest across all our brands
- Regular activities arranged by our staff social club (company funded)
- Established career pathways to guide your training and development
- Direct access to leading distillers, winemakers, and hospitality experts
- Investment in a suite of training and development options

**WE ARE HIRING**

The Fox Hole has just moved to our new, custom built venue on the CBD side of The Rocks. As we embark on this exciting next step in The Fox Hole's story, we are looking to add a senior floor staff member to our front of house team. This is an exciting opportunity for someone looking to be a part of a successful team delivering the venue's daily operations, our Gin & Tea afternoons, evening bar services, regular seasonal dinners, and our guided spirit tasting experiences.

**Key responsibilities**
- Provide excellent customer service from end to end: good banter and knowledge of current events are a must for you to keep up with our guests and ensure they feel welcome
- Take charge of your tables and manage the flow of the guest experience from arrival to departure, taking care to ensure you are delighting guests at every stage of their visit
- Host tableside tasting experiences, which include gin, whisky, wine, and mezcal. Training is provided on the experience format but sound knowledge of at least one of these drink categories will stand you in good stead
- Develop and maintain a sound product knowledge: answer guest questions, assist with drink selections and proactively upsell as appropriate
- Demonstrate a flexible approach to teamwork, and a willingness to learn
- Cross-sell functions, events, and other venue offerings as appropriate
- Maintain a high standard of cleanliness, hygiene, and presentation of venue public areas
- Assist with the training and development of team members to ensure maximum development
- Lead shifts, being responsible for the oversight of the venue

**SETTING YOU UP FOR SUCCESS**

**Key attributes you will need to succeed**
- Friendly, positive and energetic
- Commitment to deliver great experiences and an intrinsic understanding of true hospitality
- Strong collaboration skills to support a great teamworking environment
- Attention to detail
- Accuracy and pride in your work
- Flexible, reliable and responsive to dynamic situations
- Motivated to learn about new products, skills or techniques
- Smart and tidy personal presentation
- Strong conversational English (native speaker, or minimum IELTS 7.0 or equivalent)
- You keep abreast of industry trends both in Australia and abroad

**The types of skills qualifications and experience we are looking for**
- Proven experience in a similar role
- Excellent customer service skills, from meet-and-greet to complaints resolution
- Experience using reservations management and point of sale systems
- Current responsible service of alcohol certificate

**Job Type**: Casual

Pay: $32.50 - $43.64 per hour

Expected hours: 20 - 30 per week

**Benefits**:

- Employee discount
- Free drinks
- Free food
- Professional development assistance

Schedule:

- Afternoon shift
- Evening shift
- Rotating roster
- Weekend availability

Supplementary Pay:

- Monthly bonus
- Penalty rates
- Tips

Work Authorisation:

- Australia (required)

Work Location: In person