Technical Support Specialist
2 months ago
We’re a small team based in Perth, Western Australia, but we’re a global brand with offices in the US, UK and Philippines. We’re creative problem solvers and we get stuff done but in a relaxed environment that’s not big on overly structured hierarchies. We maintain a spectacular work life balance and try to mix a little fun and music into our days.
ClickSend is proudly part of Sinch.
We dream big — for our company, our customers, and our employees — and we hire the best talent worldwide to help us bring our vision to life. We have a local presence in more than 60 countries — probably somewhere near you
At ClickSend we are currently looking for a Technical Support Specialist to join our team. The position assists in monitoring, investigating and troubleshooting of any technical issues and incidents from internal and external customers.
**Key responsibilities**:
- Be the first point of contact for internal and external customers for all technical inquiries.
- Action requests in a timely manner
- Troubleshoot any technical issues through to resolution and escalate when necessary.
- Assist with development and improvement of technical support policies and procedures
- Assist with development and improvement of technical support policies and procedures.
- Be available an afternoon shift, preferably 3-11pm
- Work on API & ClickSend integration queries from customers
- Create & publish help-docs for internal & public consumption.
To be successful you will have the following skills and attributes:
- Demonstrated strong customer service skills, ideally in technology environment
- Refined problem-solving capabilities
- Demonstrated ability to engage with clients and customer
- A working knowledge of API’s and a Bachelor of Business Information Technology would be an advantage
- Understanding in developing and supporting programming languages such as Java, PHP, SOAP, and REST
- Team player
We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity.
Our values of Dream Big, Win Together, Keep it Simple and Make it Happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.
We value our team by offering
- Flexible hybrid working arrangement
- Generous parental leave program: 26 weeks salary for primary care giver and 4 weeks salary for secondary care giver
- Access to Reward+ program
- A day off for your birthday
- Wellness programs
- Coaching and career development support, including access to a range of online professional development courses
- Access to our Employee Assistance Program
- Global mobility policy
- Monthly fitness reimbursement
- Volunteer leave
- Work from home set up reimbursement
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