Assessment Officer

3 weeks ago

Brisbane, Australia State Development, Infrastructure, Local Government and Planning Full time

As an Assessment Officer reporting directly to the Deputy Independent Assessor, you will:

- Demonstrate critical thinking by reading and analysing complex information to identify key points and issues and proactively identify and fill information gaps.
- Engage effectively and respectfully with mayors, councillors, council CEO's, council employees and complainants to obtain information in sometimes challenging circumstances.
- Prepare for and attend case assessment meetings on a daily basis and undertake assessments within set timeframes.
- Succinctly brief on complaints to the case assessment team.
- Draft timely and high-quality correspondence and ensure that all correspondence is securely stored in accordance with record keeping protocols.
- Use the case management system to track complaints through the assessment workflow ensuring all deadlines are met. Training will be provided.
- Build collaborative working relationships internally and externally and strive at all times to represent the OIA in a professional and efficient manner,
- In a small office environment work flexibly to provide coverage across other duties relevant to the receipt and assessment of complaints.
- Model professional and ethical behaviour and act in accordance with the Queensland Public Service legislative framework and Code of Conduct.
- Previous knowledge and or experience of undertaking assessments, administrative law or local government; or the ability to rapidly acquire the same is desirable.

You will be assessed on your capability and capacity for the following in the context of the accountabilities above.
- Vision - you are self-directed and work flexibly without supervision. You show respect to, and understand, complainants, councillors and other stakeholders and engage them in a respectful and appropriate manner whilst ensuring adequate information and evidence is collected to support the complaints process.
- Results - you energetically approach challenges, set priorities and meet deadlines. You work collaboratively with others and demonstrate a friendly and engaging interpersonal style. You model open communication and your written and verbal communication is clear and concise.
- Accountability - you act in accordance with the Queensland public service legislative framework and Code of Conduct. You are committed to personal development and continuous self-improvement.

Previous local government experience will be highly regarded.

Applications to remain current for 12 months.

**Job Ad Reference**: QLD/491400/23

**Closing Date**: Tuesday, 13 June 2023This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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