Academic Program Support Officer

2 weeks ago

Toowoomba, Australia University of Southern Queensland Full time

2 x Full-time continuing appointment
- Remuneration range $84,342 to $95,655 pa
- Based in either Toowoomba campus/ Springfield campus/ Ipswich campus

Building on its strengths as Australia’s leading regional University, UniSQ’s vision is to be renowned for innovation and excellence in education, student experience, research and engagement. Guided by our core values of respect, integrity and excellence, the University’s Strategic Plan 2021 - 2025 outlines our commitment to creating and sharing knowledge, transforming lives and solving the problems that matter to our world.

The Academic Affairs portfolio is comprised of an executive leadership team, 12 Schools, and supporting professional staff. It operates to ensure the University achieves its strategic commitment to excellence in teaching, learning and research, and builds a suite of quality academic programs.

**Who you are**

As an Academic Program Support Officer, you must possess excellent organizational skills to manage multiple tasks and priorities effectively. This includes managing schedules, coordinating, and handling administrative duties efficiently. Effective communication is vital for the role as you will be working with students, academic staff, and industry partners on a regular basis. Your primary goal is to facilitate student success and support their academic journey. A genuine passion for education, a student-centered mindset, and a commitment to providing excellent service will greatly enhance your ability to fulfill this role.

**What you’ll do**

Working as a member of the Academic Program Support team, you will provide a range of functions to support students, academics, and partners, ensuring an effective student experience and achievement of academic outcomes.

The primary responsibilities of these roles will be to support the preparation, organisation and allocation of students to Work Integrated Learning (WIL) opportunities, through collaboration with academic staff and building relationships with industry partners.

You will act as a key link to students in supporting them in their learning journey by providing professional support and advice around a range of activities including but not limited to:

- Providing support to Academic staff with the organisation of Agreements, Risk Assessments, and the development of strong relationships with Partners.
- Sourcing and allocating Work Integrated Learning opportunities for students across a range of disciplines and programs, in collaboration with stakeholders.
- Administrative support for students, academics, and partners during and after Work Integrated Learning activities, including supporting Supervisors, WIL Assessment completion via InPlace, Verification of Invoices, and the escalation of Incidents.
- Providing support and advice for WIL activities, including liaison with industry and professional experience providers for day-to-day issues, and the provision of information and support to academic staff and students.
- Contributing to the continuous improvement of WIL processes and support services for all stakeholders.

**What will help you succeed?**

Your success in this role will primarily be underpinned by your commitment to providing quality client service and supporting our students and academic staff. You will be a competent administrator, capable of multi-tasking and prioritising your work to complete tasks in a timely manner.

Additionally, you will:

- show demonstrated commitment to process improvement and the ability to deliver on procedural changes;
- be able to build and enhance productive working relationships with internal and external stakeholders;
- have the ability to work collaboratively and communicate effectively, with stakeholders across all University divisions (academic and professional staff);
- be experienced in working as part of a collegial team, willing to share information and contribute to the betterment of the team;
- have experience and an ability to adapt in a fast paced and high volume work environment; and
- have a high level of attention to detail.

The University offers a range of different ways of working and connecting across our physical and virtual spaces to meet the needs of our students, partners and community. We value diversity and strive to foster an inclusive environment that is underpinned by our values and champions, embraces and respects differences.

**Reference** **Number**: 0196_06/23

**Location**:Toowoomba / Ipswich / Springfield

**Term**: 2 x Full-time continuing appointment (36 hrs/week)

**Salary**: Total remuneration range $84,342 to $95,655 pa (includes salary range of $71,265 to $80,824 pa, employer super contributions of 17% and annual leave loading)

**Closes**: Tuesday 11 July 2023

At UniSQ we are united by our core values of Respect, Integrity and Excellence, which guide our daily actions and decision-making.

To be considered for this position, you will need to have the right to work in Australia.

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