Customer Service Support

3 months ago

Plenty, Australia Baptcare Full time

Customer Service Support
- In Home Care Northern region
Permanent full time.
Hybrid work environment, monthly need to attend in-person meetings in head office Camberwell or Bundoora.
Secure employment in a growth industry
Attractive pay rates with salary packaging benefits
About Baptcare
We are a faith based, purpose-driven organisation that provides residential and community care for older adults, support to children, families and people living with a disability, financially disadvantaged people and people seeking asylum. We respect all faiths and beliefs, and actively promote inclusion and diversity.
The Role
Our Customer Service Support (CSS) staff are the first point of contact (via the phone) for Baptcare’s Home Care Package services. The Customer Service Support staff carry out a range of customer account administration tasks: managing service schedules + budgets, coordination of services for clients and invoices.
To summarise in short
Provide internal and external customer service via telephone to our: Home Care Package customers & ‘private fee-for-service customers’
Liaise with Baptcare customers daily to provide admin support for customer ‘ care plans’
**Daily administration**: updating customer notes + budgets, updating schedules, processing invoices
Month-end reports
For You
Hybrid role, work from home a couple of days a week, attending the office on the other days. Also have a monthly need to attend in-person meetings in head office Camberwell or Bundoora.
Access to not-for-profit salary packaging
Most importantly, you will be part of a wonderful team who want to help you expand you skills and grow you career.
Must be willing to have Covid-19 vaccinations and ideally influenza vaccination
Driver’s licence and own reliable vehicle
Key Selection Criteria
Certificate or diploma in Office Administration or qualified by relevant experience.
Minimum of 2 years’ experience in a similar, phone-based role with high volume of incoming calls and experience in problem solving
Experience in Aged Care sector will be highly regarded.
Customer service experience in the Community Aged Care Sector.
The willingness and ability to work in an agile and flexible manner within the organisation.
**How to Apply**:
Baptcare is committed to building a respectful and inclusive workplace, appointing the best person for the role, and supporting diversity. We welcome applicants who may require adjustments.
Baptcare is dedicated to the safety, empowerment and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children and young people to feel safe and respected.

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