Customer Liaison Consultant

Health and Wellbeing
Permanent Full Time
Melbourne Metro - Northern Metro
- Flexible working arrangements
- Career development opportunities
- Competitive salary benefits including salary packaging

About Us

At Baptcare, we care. Our Mission and Vision are lived through our WE CARE Values: for our residents, customers, clients, partners, and supporters; with the very young through to the very old, the vulnerable, with families through all of life’s stages and challenges.

Baptcare is a Not for Profit, purpose driven organisation working across Victoria, Tasmania, and South Australia. Focused on providing residential and community care for older people and support to children, families, and people with disability, financially disadvantaged people and people seeking asylum.

Our Values are Wellbeing, Ethics, Co-creating, Accountability, Respect and Effectiveness.

About the role
This unique role is to match new customers with home care solutions and services from the Baptcare offerings. You will be the first face to face contact for home care solutions, supported by a phone based team and fellow team members. Your role will be to generate revenue through the sale of Baptcare's In Home Care / Health and Wellbeing products and services to new customers within a designated territory (Melbourne Metro Inner North and Northern Metro).

Duties, skills and experience
- Meet with prospective customers in their homes and provide expert advice on the variety of aged care services provided by Baptcare and complete the onboarding process
- Represent Baptcare when engaging with Primary Health Networks, General Practitioners, Nurses, Hospitals, Public Health Networks, other Health Care Institutions and Local Community organisations
- Excellent communication, sales and negotiation skills

For You

Baptcare is focused on living our values, not just talking about them. You’ll find the culture at Baptcare is one of genuine respect, support, and positive intention. We work hard to achieve results through change, continuous improvement, and ongoing focus on providing the best service delivery to our stakeholders.
- A competitive salary, company car plus access to the tax benefits of salary packaging and novated leasing.
- Access to confidential counselling and support services.
- Be part of an organisation and a team that is driven to make a difference to the lives of our vulnerable community members.

Only short-listed applicants will be contacted.
- Applicants must have the right to work in Australia.
- The successful applicant will be required to undergo a National Criminal History check.

Baptcare is committed to building a respectful and inclusive workplace, appointing the best person for the role, and supporting diversity. We welcome applicants who may require adjustments.

Baptcare is dedicated to the safety, empowerment and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children and young people to feel safe and respected.