Process Improvement Analyst
4 weeks ago
Positive and innovative culture, where you are empowered to share your ideas
- Recognition for your contributions
- Friendly team culture & modern office space
**About us**: Jungheinrich is one of the world’s largest & most successful intralogistics and materials handling equipment providers. Headquartered in Hamburg, Jungheinrich employs over 19,000 people across 41 countries and recognised a turnover of 4.1 billion Euro in 2021.
In Australia, we have 250 employees across 6 offices nationally - Adelaide, Melbourne, Sydney, Brisbane, Townsville, and Perth. We are proud of our growing national footprint which we attribute to our high quality and cost-effective products.
**About the role**:
The Process Improvement Analyst will identify opportunities for improved efficiencies by challenging and analyzing current business processes with a clear goal of delivering suggested improvements. Critical to this role will be the ability to collaborate with a broad stakeholder group and be able to clearly articulate the reason and need for change if deemed necessary. It is key that the Process Improvement Analysts approach to analyzing processes is always asking the questions; can this process be removed? If not, how can it be refined.
**Core Tasks**:
- Analyzing, creating, developing, and delivering “Best Practice” business processes.
- Act as a change agent to enable teams to leverage technologies and continuous improvement techniques.
- Develop and lead process improvement initiatives, addressing gaps across all three pillars: business processes, people knowledge and system enhancements.
- Manage data analysis, present insights, and document processes to determine areas of opportunity and recommend actionable solutions. If required, plan and facilitate workshops with relevant stakeholders.
- Support on-going and regular reviews to monitor delivery of services, projects and programs within the portfolio and drive delivery of benefits, and monitor changes in strategy, vision, or approaches.
- Monitor project risks to foresee/identify potential problems and proactively identify solutions to address in advance.
- Contribute to post implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects.
- Assist teams to devise new support material based on the revised processes, to include training, reporting and systems enhancements
- Create positive relationships with stakeholders through the appropriate management of their expectations, agreed objectives and ensure proper socialization and understanding of system initiatives.
- Map out complex sales processes / Internal sales processes / Customer Journey Map.
**Qualifications and Skills**
- Business management/entrepreneurial thinking and acting.
- High level of investigative, analytical and problem-solving skills.
- Demonstrated experience developing new processes and procedures
- Change management experience with demonstrated success in integrating new processes and initiatives into operational activities
- Bachelor’s degree in business, economics, accounting or similar
- Previous experience in a similar role
- Proven portfolio of completed projects
- Experience in process mapping and design
- Advanced data analysis experience (Tableau, MS Excel, MS Access)
**What you can expect at Jungheinrich**:
We recognise that the commitment of our employees is the basis for our success and we continuously invest in talent. We encourage a culture of openness, integrity and mutual respect everywhere, all the time.
Be part of a secure group that is geared towards sustainable, profitable growth and a solid financial position. It's your chance: Realize with us the big goals that we have set for ourselves - with a lot of energy and a lot of innovative strength.
**What’s in it for you**:
- Competitive wages and an attractive remuneration package
- Access to corporate health insurance benefits amongst others
- Supportive team culture with a genuine focus on work-life balance
- Required tools of the trade (mobile phone, laptop etc.)
- Job security with an international market leader
- Continuous training opportunities both locally and interstate
- Opportunity for career progression
- Recognition for your contributions
**How to Apply**: We are proud of our leading reputation within the industry
If you share our bold vision of shaping the future of intralogistics, we invite you to click "Apply" to submit your cover letter and resume.
Employer questions
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