Customer Service Specialist

7 months ago

Mandurah, Australia ORS Full time

Excellent Career Progression and Professional Development Opportunities
- Full time position working Monday - Friday 9am - 5pm
- Join our amazing Team in Mandurah

**About the role**:
We are seeking an enthusiastic and motivated Customer Service Specialist to join our Mandurah team. Working with a national administration team to support business functions. This is a full time position working Monday - Friday.

**_ Your Duties:_**
- Managing Incoming telephone enquiries and passing on messages as required.
- Managing bookings and rescheduling for NDIS services.
- Allocating new referrals to appropriate clinicians based on experience, location and skill set.
- Organising interpreter / AUSLAN services as required.
- Ownership of site presentation, cleanliness and events preparation.
- Completing site audits as required.
- Reviewing and forwarding Faxes as required
- Creating and updating electronic records for existing clients
- Assisting with reporting as required
- Other additional administration duties as required

**_ Role requirements:_**
- Administration and/or reception experience (desired, but not essential)
- Previous Health knowledge (desired, but not essential)
- Care about providing exceptional customer service
- Communicate effectively and appropriately
- Take pride in your work and focus on excellent quality
- Willingness to learn
- Data entry skills
- Exceptional attention to detail, organisational and time management skills
- Ability to monitor personal workload and manage own time
- Ability to work effectively as part of a team
- Willing to undergo a National Police Check
- Hold a or be willing to obtain Working with Children or Vulnerable Person check

**Want to join the team?**

ORS is one of the largest and fastest growing national allied health and workplace rehabilitation providers in Australia, and has a proven track record and reputation for providing high quality evidence-based and client centred services for almost 30 years We love attracting talented, ambitious, and driven individuals who are looking for an opportunity to grow with and contribute to a growing business that cares about its people and their ideas. We live by strong company values and brand promises to ensure that we continue to be the best at what we do

At ORS, our purpose is to “transform lives through allied health services that work” and our company values drive the behaviour that supports us achieving this:

- We are **PASSIONATE** about achieving individual’s goals and transforming lives
- We continually improve through always seeking **EXCELLENCE**:

- We believe in the **POTENTIAL** and recognise the strengths of every individual
- We get things done **FAST** by keeping things simple

With over 7000 clients, ORS provides a wide range of private and funded allied health services across Australia, in key industries including:

- NDIS
- Workplace Rehabilitation & Health
- Aged Care
- Schools
- EAP
- Medicare

**We look for people who**:

- Care about providing exceptional customer service and quality supports
- Are motivated and inspired to make a difference
- Are ambitious and keen to continue learning
- Are able to work independently and as part of a team
- Are flexible and enjoy working within an ever-changing and fast-paced environment
- Are passionate about helping people to achieve their goals

**We also provide**:

- ** Equipment and resources** including a laptop, mobile phone, complete workstation setup and access to an extensive range of online assessments, subscriptions, templates and tools.
- ** Multi-disciplinary team** approach working with Behaviour Support Practitioners, Psychologists, Occupational Therapists, Speech Pathologists, Physiotherapists, and Exercise Physiologists.
- ** Intensive induction program**, run by our supportive Strategy and Performance team, to ensure that you are the best that you can be as quickly as possible
- ** Opportunities for career progression and advancement **due to our priority to promote from within first.
- ** Employee Assistance Program** and internal client debriefing.
- ** Exclusive health and wellness program** including a $150 health kick reimbursement, annual subscription to the Calm app, massages, fruit at work, discounted health insurance, annual flu shots, and paid parental leave.
- ** Strong and positive reputation within our industry**, so you can work for a provider that you can be proud of.

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