Customer Service Assistant

7 months ago


Mandurah, Australia The Cheesecake Shop Full time

Listen actively to customer concerns and address inquiries in a timely manner.
- Troubleshoot and resolve customer issues with empathy and efficiency.
- Educate customers on product features, promotions, and policies.
- Continuously seek opportunities to improve processes and enhance the customer experience.

**Job Type**: Casual

Pay: $28.19 - $33.66 per hour

**Benefits**:

- Employee discount

Schedule:

- Afternoon shift
- Day shift
- Morning shift
- Weekend availability

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person


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